AVP - Airlines Partnership Segment Lead

Barclays•Wilmington, DE

About The Position

The AVP - Airlines Partnership Segment Lead supports the development and implementation of the innovation agenda for key strategic airline partners, with a focus on growth and improved customer experiences across the entire customer lifecycle. The role translates strategies into deliverables, helps develop business requirements, and oversees end-to-end execution. It serves as a key connector between internal teams and external partners to support seamless, controlled execution of large-scale strategies. The position also involves setting strategic direction for partnership relationship management, supporting senior management, and managing related risks across the organisation. It includes oversight of colleagues and departmental performance, stakeholder and third-party relationship management, policy and procedure development, financial performance monitoring, and market research. The role is located in Wilmington, Delaware. The AVP is expected to advise and influence decision-making, contribute to policy development, take responsibility for operational effectiveness, collaborate across functions, manage risk and controls, analyze complex information, communicate effectively, and influence stakeholders. Leadership responsibilities include setting objectives, coaching and appraising employees, and supporting their development.

Requirements

Experience in internal and external relationship management.
Experience in project management and process oversight.
Ability to support large-scale strategies tailored to partner goals while understanding the broader business context.
Familiarity with co-branded product dynamics, particularly in financial services, travel, or retail.
Experience overseeing profit and loss for strategic partners.

Nice To Haves

Ability to collaborate effectively with teams across internal lines of business, including partnership, marketing, technology, controls, and legal.
Experience with large-scale projects spanning multiple customer journey touchpoints and internal processes.
Ability to manage multiple priorities flexibly while maintaining quality and speed.
Attention to detail in support of accuracy, compliance, and seamless execution.
Strong written and verbal communication skills.
Client-facing experience.

Responsibilities

Develop the strategic direction for partnership relationship management, including implementing current methodologies and processes.
Manage partnership relationship management, including overseeing colleagues and performance, departmental objectives, efficiency, and effectiveness.
Manage relationships with stakeholders and maintain the quality of external third-party services.
Develop and implement partnership relationship management policies and procedures.
Manage partnership relationship management risks, identify potential risks, develop mitigation strategies, and maintain alignment with compliance functions.
Monitor departmental financial performance, including revenue, profitability, and cost control.
Conduct market research on trends, competitors, and regulatory changes to identify opportunities.
Support development and implementation of the innovation agenda for strategic airline partners, driving growth and improved customer experiences.
Translate strategies into deliverables, assist in developing business requirements, and oversee end-to-end execution.
Connect internal teams and external partners to ensure seamless execution of large-scale strategies in a controlled manner.
Collaborate across business functions and divisions to support business objectives and aligned execution.
Lead or guide team members, set objectives, coach employees, and appraise performance where the role has leadership responsibilities.
Consult on complex issues and advise People Leaders on escalated issues.
Identify ways to mitigate risk and develop policies and procedures supporting control and governance.
Analyze complex data from multiple internal and external sources to solve problems effectively.
Communicate complex or sensitive information and influence stakeholders to achieve outcomes.