AVP, AI Products & Delivery (Global Operations AI)

Manulife • Toronto, ON

1d • CA$129,800 - CA$241,200 • Hybrid

About The Position

Join Manulife’s Global Operations AI team and help shape how we deliver AI-enabled outcomes at enterprise scale. As AVP, AI Products & Delivery, you will lead the product and delivery engine that moves approved AI initiatives from concept to production across Global Operations. You will own the Operations AI roadmap, drive delivery prioritization and execution, and ensure releases meet governance, risk, and technical readiness requirements. You will partner closely with Technology, Enterprise AI, Risk/Compliance, and Operations leaders to deliver reusable AI capabilities with predictable throughput and measurable impact.

Requirements

• 10+ years of experience in product leadership, technology delivery, platform programs, and/or AI-enabled transformation (preferably in regulated industries).
• Proven track record delivering complex products or platforms into production with measurable outcomes, including release planning and dependency management.
• Strong ability to lead cross-functionally in matrixed environments and communicate clearly with senior stakeholders.
• Strong experience in quantitative modeling, scenario analysis, and business case development.
• Working knowledge of modern AI solution patterns (e.g., LLM-enabled assistants, intelligent document processing, agent-based workflows) and production readiness considerations.

Nice To Haves

• Experience evolving operating models from project-based to product/platform delivery.
• Familiarity with MLOps/LLMOps concepts, evaluation approaches, monitoring, and model governance practices.
• Advanced degree or equivalent experience in engineering, computer science, data science, or business.

Responsibilities

• Own and evolve the Global Operations AI product roadmap, defining priorities and sequencing releases across initiatives and reusable capabilities.
• Establish clear success measures (adoption, operational impact, cycle-time improvements, reliability) and report progress to senior leadership.
• Lead end-to-end delivery planning and execution for approved AI initiatives, ensuring predictable release rhythms and timely removal of blockers.
• Drive readiness reviews with Technology, Enterprise AI, and Risk partners to confirm controls, documentation, and deployment plans are in place prior to release.
• Act as an escalation point for delivery throughput issues, coordinating cross-functional resolution and trade-off decisions.
• Lead the shift from project-by-project delivery to a reusable capability model (shared components, templates, evaluation patterns, connectors).
• Ensure solutions align with Responsible AI and model risk expectations, including appropriate documentation and monitoring plans.
• Identify, quantify, and prioritize AI opportunities across Operations using structured analysis and operational input.
• Build data-driven business cases with Finance and Operations leaders; define benefits logic and success metrics.
• Synthesize complex analyses into concise recommendations, highlighting trade-offs, risks, and decision points.
• Build and lead a high-performing team focused on operational discipline, delivery excellence, and continuous improvement.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior