Avid Ambassador - CNA

Avid Health at Home•Wilmington, NC

63d•Onsite

About The Position

The Avid Ambassador is a full-time, field-based professional who provides flexible staffing coverage to maintain continuity of patient care and operational efficiency. The role functions as a floater, covering last-minute shift openings, vacant visits, and other field staffing needs. The primary function is direct patient care in home settings, along with supporting client and employee onboarding, case transitions, documentation, and compliance. The Avid Ambassador also provides leadership and mentorship to field staff, including orienting and guiding new employees and modeling Avid’s standards. When not assigned to patient care, the employee represents Avid in the community and supports recruitment, marketing, and engagement initiatives. The position requires flexibility, dependability, professionalism, and the ability to work independently while meeting agency and staffing needs.

Requirements

Current certification or registration with the Licensing Board or Department in the state of practice.
Current PCA, CNA, HHA, LPN, or RN licensure.
Remain in compliance with all regulatory requirements and company policies.
Must meet transportation, language, and cultural requirements specific to branch needs.
Demonstrate compassion toward the care of the sick and the ability to read, write, and follow directions.
Demonstrate maturity to handle the demands of the role.
Ability to work independently, manage time effectively, and thrive in a fast-paced environment.
Professionalism, reliability, and commitment to exceptional patient care and customer service.
Full-time availability for 40 hours per week, with flexible scheduling to meet agency and staffing needs.
Hours are Monday through Friday, with weekends and holidays as needed.
Valid driver’s license, proof of insurance, satisfactory driving record, and a reliable vehicle for business use.
Routinely sit, stand, and walk on variable surfaces, with occasional climbing of ramps or stairs or use of foot controls.
Use hands for tasks including hand controls, gripping, and handling objects.
Reach beyond the mid-line of the body and overhead or at chest level at times.
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Use universal safety precautions when performing assigned tasks.
Ability to lift, push, pull, and carry a minimum of 25 pounds.
Ability to stoop and bend up to 2.5 hours per 8-hour shift.

Nice To Haves

Minimum of 1–2 years of field experience in home care, hospice, or healthcare (preferred).
CPR certification is preferred and may be required for some clients.
Bilingual English/Spanish skills are preferred.

Responsibilities

Provide direct patient care in home settings in accordance with clinical and agency standards.
Cover last-minute callouts, open shifts, and new or vacant cases.
Assist with onboarding and transitioning new clients and employees to support smooth service initiation and satisfaction.
Provide field leadership and mentorship, including case orientation and skill development for new employees.
Support improved case conversion rates through flexibility, responsiveness, and professionalism.
Comply with Electronic Visit Verification (EVV) policies and state and company requirements.
Document visits, care, and activities accurately and on time according to company policy and state regulations.
Represent Avid in the community at events, schools, and job fairs.
Support recruitment and engagement of qualified field staff through referrals, networking, and outreach.
Collaborate with HR and field leadership to identify staffing gaps and recommend solutions.
Promote Avid’s mission, vision, and values through professional conduct and community presence.
Perform other duties as assigned to support agency operations and patient care.