Aviation Operations Coordinator
About The Position
The Aviation Operations Coordinator, (referred to the Sourcing Associate internally at Goodwin) sits at the center of live trip activity. You ensure requests do not stall. You follow up with operators, gather accurate quotes, clarify details, and keep momentum in the system so brokers can confidently present options to their clients. As we grow, this role ensures our marketplace stays responsive and reliable. Our technology drives efficiency, and our sourcing team ensures execution. Together, that combination allows brokers to spend more time serving clients and growing their businesses instead of chasing down aircraft availability. Please note: Because this is a live, high-volume operations environment, the role is based in our Columbus office five days per week and requires availability to work scheduled daytime and evening shifts on weekdays, holidays, and weekends within our operating hours of 7:00 a.m. to 12:00 a.m.
Requirements
- 3+ years of experience in a high-energy, customer-facing role such as hospitality, restaurants, retail, or another service environment where you managed multiple demands at once.
- Ability to work in person at our Columbus, Ohio office five days per week. You must live within approximately 40 minutes of the Columbus, OH airport.
- Availability to work scheduled shifts within our operating hours of 7:00 a.m. to 12:00 a.m., including both daytime and evening shifts.
- Full confidence spending most of your day on the phone. You do not avoid hard calls, delay outreach, or default to email when a conversation will move things forward faster.
- A natural comfort talking to people. You ask good questions and build rapport easily. When a new request comes in, your instinct is to lean in, not pull back.
- Strong problem-solving instincts. You enjoy figuring things out, connecting dots, and working through moving pieces under time pressure.
- The ability to stay organized and calm while juggling multiple live requests at once
- Comfort learning new systems quickly and switching between tools throughout the day
- Interest in learning the aviation industry quickly, including aircraft types, airport codes, and how brokers and operators run their businesses
- Authorization to work in the United States without current or future employer sponsorship
Nice To Haves
- We will train you on the aviation knowledge!
Responsibilities
- Monitor incoming flight requests in the Goodwin platform and take ownership of closing them quickly
- Call aircraft operators to confirm availability, gather detailed quotes, and clarify trip requirements
- Build real relationships with operators so they recognize your name, return your calls, and trust your follow-up
- Ask thoughtful questions, dig for missing details, and proactively surface information brokers need to win trips
- Follow up persistently when responses are slow or incomplete
- Negotiate pricing and terms when appropriate to help brokers close business
- Prioritize urgent requests with sound judgment in a fast-moving environment
- Maintain clean, accurate notes so brokers and teammates always know the latest status
- Collaborate closely with sourcing teammates and guest services on complex or time-sensitive trips
- Look for patterns and gaps in the workflow and suggest practical improvements
Benefits
- Two weeks of paid time off
- 40 hours of paid sick time per year
- 401(k) with company match
- Health, dental, and vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
