Polygraph

GD Information Technology•Herndon, VA

2d•Onsite

About The Position

The AVI Engineer (SME) is responsible for designing technical solutions for complex problems. The candidate will provide technical oversight of a project solution, including requirement interpretation and allocation of requirements to technical components. The candidate will define processes to support the implementation of requirements. The candidate will be responsible for ensuring that the technical solutions leverage industry best practices, designing security and excellence while minimizing the total cost of ownership. Candidate should be able to define internal and external customer IT infrastructure architecture needs and then design solutions to meet those needs to include: capacity planning, systems configuration and tuning, monitoring backups, and installations of hardware and software. Candidates will be required to work independently with little supervision and should be flexible to work and support IT Operations needs as requested.

Requirements

Experience with maintenance and troubleshooting of Integrated Client Transmitters
Experience with installing and troubleshooting audiovisual systems such as, Cisco, Thinklogical, etc
Experience supporting high ops-temp environments
Ability to take ambiguous requirements or problems and convert them into technical solutions
Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems
Complex problem management research and issue resolution
Ability to mentor junior engineers
15+ years of related Network Engineering experience
Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 19 years job-related experience
TS/SCI with SCI Poly clearance
Excellent organizational, coordination, interpersonal and team building skills
Proven problem-solving skills in complex environments

Nice To Haves

Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices
Juniper, Palo Alto, or Cisco Next Generation Firewalls Certifications and hands on experience
Experience design, engineering, and deploying Muli-Factor Authentication solution
Experience design, engineering, and deploying Zero-Trust solutions

Responsibilities

Perform onsite AV system operations and maintenance, and troubleshooting to ensure high levels of operational readiness
Provide technical support to the end users in person or by phone
Support troubleshooting and optimization of AV performance, availability, and scalability
Management of system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
AV system user training
Ensure compliance with change management processes for system updates or changes
Availability for on-call support outside regular business hours to address urgent issues and ensure continuous operation of AV systems

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance