Availability Manager

MANTECH • San Antonio, TX

6d • Onsite

About The Position

MANTECH seeks a motivated, career- and customer-oriented Availability Manager to join its team in the Annapolis Junction, Maryland, or San Antonio, Texas area. The role supports a worldwide IT operations support contract and provides customer support across geographically dispersed regions. The position is onsite and follows a Saturday–Wednesday shift: 6 a.m.–2 p.m. in Maryland or 5 a.m.–1 p.m. in Texas.

Requirements

• At least 2 years of relevant experience in a technical subject.
• Security+ certification or another IAT Level II certification.
• Developed oral and written communication skills, including the ability to convey technical concepts to varied audiences and communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role and an understanding of IT equipment, networks, and end-user devices.
• Familiarity with network monitoring tools and some experience with network switches, including port security and an understanding of operations.
• Active TS/SCI clearance with Poly.
• Willingness to travel as needed to support operational demands.

Responsibilities

• Serve as an integral member of a team operating from work centers in Maryland.
• Support delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed regions by managing network outages, responding to major incidents, and performing analysis to create after-action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis, and work with IT team members to implement preventative measures that support high-quality customer services.
• Successfully complete tailored training to provide 24/7 support to daily operations for a worldwide IT operations support contract.
• Provide feedback to other PMO teams as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed