EEOC - Mid-Level AV/VTC Technician

cFocus Software Incorporated•Washington, DC

1d•Onsite

About The Position

cFocus Software is seeking a Mid-Level AV/VTC Technician to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is located onsite in Washington, DC. The role requires a Public Trust clearance or the ability to obtain one. The technician will be responsible for operating, configuring, maintaining, and troubleshooting AV/VTC systems in various settings, including conference rooms, training facilities, executive meeting spaces, and virtual or hybrid environments. This includes providing operational support for collaboration platforms, managing virtual meetings, supporting live events, and performing routine maintenance and updates. The position also involves diagnosing and resolving technical issues, documenting actions, and coordinating with customers and IT teams. Additionally, the technician will provide end-user assistance and training, support ITIL-aligned service management activities, and travel as needed to support Commission events and requirements.

Requirements

Minimum of six years of professional experience providing AV/VTC support in an enterprise environment similar in size and complexity to the EEOC.
Hands-on experience operating and supporting enterprise video conferencing and collaboration platforms, including Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence.
Working knowledge of VTC endpoints, codecs, DSPs, control systems, cameras, microphones, audio mixers, presentation switchers, streaming and recording systems, projection systems, LED displays, digital signage, and public-address systems.
Demonstrated ability to troubleshoot AV, video, audio, hardware, software, network-connectivity, and interoperability issues and recognize when escalation is required.
Experience supporting live, virtual, and hybrid events, including executive meetings, hearings, town halls, webinars, training events, webcasts, or conferences.
Experience performing routine preventive maintenance, firmware and software updates, system monitoring, documentation, ticket management, and equipment inventory support.
Strong customer-service and communication skills and the ability to work effectively with executives, presenters, end users, technical teams, vendors, and geographically dispersed stakeholders.
Professional command of the English language and the ability to create clear ticket, maintenance, and operational documentation.
Ability to work full-time on-site at EEOC Headquarters and provide approved travel, after-hours, weekend, or on-call support when operational requirements demand it.
Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Responsibilities

Operate, configure, maintain, and troubleshoot AV/VTC systems in conference rooms, training facilities, executive meeting spaces, and virtual or hybrid environments.
Provide operational support for Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, webinars, breakout rooms, and other approved collaboration platforms.
Schedule and manage virtual meetings; coordinate multi-location connections; monitor audio and video quality; and resolve routine connectivity, interoperability, and user issues.
Support setup, rehearsal, execution, recording, streaming, and post-event activities for Commission hearings, town halls, executive meetings, training sessions, webcasts, conferences, and other official events.
Operate cameras, microphones, public-address systems, audio mixers, video and presentation switchers, recording systems, streaming platforms, projection systems, LED displays, digital signage, and computer presentation systems.
Configure and troubleshoot VTC endpoints, codecs, digital signal processors, control systems, displays, and related network-connected AV equipment.
Perform live video switching, audio mixing, camera operation, recording, presentation support, and real-time quality monitoring under established production plans.
Receive, document, track, update, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel at Headquarters and field-office locations.
Diagnose issues involving audio quality, video transmission, conferencing platforms, network connectivity, codec performance, hardware, and system interoperability.
Apply documented troubleshooting procedures, record corrective actions, and escalate unresolved or complex incidents through established channels within required timelines.
Perform preventive and corrective maintenance, routine inspections, firmware and software updates, equipment testing, and approved lifecycle support activities.
Monitor system health, availability, and performance and report recurring issues, capacity concerns, or recommended improvements to senior AV/VTC personnel.
Maintain accurate tickets, maintenance records, system configurations, standard operating procedures, equipment inventories, licensing, and warranty information.
Coordinate with EEOC customers, field-office coordinators, IT teams, senior AV/VTC staff, vendors, and manufacturers to resolve incidents and support repair activities.
Provide end-user assistance, presenter orientation, and basic training on conference-room technologies, collaboration tools, and AV/VTC best practices.
Support ITIL-aligned incident, problem, change, and service-management activities and participate in approved special projects, upgrades, equipment replacements, and new AV/VTC standards.
Travel when approved to support Commission hearings, meetings, official events, site evaluations, maintenance, and field-office AV/VTC requirements.