AV & Telecommunications Technician

Corinth•New York, NY

13h•Onsite

About The Position

Corinth is seeking an experienced AV & Telecommunications Technician to serve as the primary technical authority supporting audiovisual systems, courtroom technology, telecommunications, and video conferencing operations for two locations in Manhattan and Brooklyn. This role operates with a high degree of autonomy and requires strong professional judgment to diagnose complex technical issues, develop solutions independently, and execute corrective actions that directly support federal legal proceedings and law enforcement operations. The ideal candidate is a hands-on technical expert who is adaptable, calm under pressure, and comfortable serving as the on-site decision-maker in mission-critical environments.

Requirements

Minimum five (5) years of experience supporting video conferencing platforms and audiovisual systems
Minimum five (5) years of carrier-level telecommunications experience, including PRI circuits and POTS lines
Strong experience with AV, VoIP, and telephony systems in enterprise or government environments
Demonstrated ability to troubleshoot and resolve complex issues independently
U.S. citizenship and ability to obtain and maintain a Public Trust clearance
Audiovisual & Conferencing: Audio-visual equipment setup and operation
Microphone systems (wired/wireless, gain, echo, feedback control)
Projectors, displays, and signal configuration (EDID/HDCP)
Press conference streaming and recording
Video conferencing platforms (Microsoft Teams, Zoom, Webex)
Telecommunications & VoIP: VoIP and eVoIP system administration
PRI circuit and POTS line troubleshooting
Phone system provisioning and administration
Telephony carrier coordination and issue resolution
Networking & IT Support: TCP/IP networking fundamentals
DHCP vs. static IP configuration
VLAN, PoE, and QoS concepts
Ethernet termination, cable testing, and certification
Tier II/III help desk support
Strong written and verbal communication
Ability to support users at all technical levels
Public speaking and user training experience
Excellent troubleshooting, prioritization, and documentation skills

Responsibilities

Independently assess and configure courtroom technology for trials and hearings — including video projectors, flat-screen monitors, televisions, and laptops — making real-time technical decisions on layout, signal routing, and system compatibility with no supervisory input required.
Conduct pre-proceeding technology readiness evaluations for trial rooms and courtrooms, applying professional judgment to identify system risks, determine remediation actions, and independently clear or escalate issues before proceedings begin — decisions with direct consequence if made incorrectly.
Serve as the primary technical liaison and on-site decision-maker between each district and the respective courthouse technicians, independently evaluating, prioritizing, and directing remediation of AV and infrastructure issues affecting SDNY and EDNY courthouse equipment.
Exercise full technical authority in configuring and operating all AV equipment for press conferences, including audio, video, recording, and live streaming, independently determining setup parameters, signal chain configurations, and contingency responses during live events where system failure is not an option.
Apply advanced acoustic knowledge to independently diagnose and resolve microphone system issues (wired and wireless), including gain adjustment, echo reduction, and feedback control, making real-time tuning decisions during active proceedings where no delay for consultation is feasible.
Independently evaluate, maintain, and restore projectors, displays, and conference room AV environments, applying expert judgment on EDID/HDCP compliance, signal integrity, and failure root cause, and determine the appropriate corrective action without awaiting supervisory direction.
Configure, optimize, and troubleshoot conference room video platforms including Microsoft Teams, Zoom, and Webex independently selecting and adjusting platform settings, network parameters, and hardware integrations to ensure seamless operation for government proceedings.
Exercise independent judgment in managing all telephone system operations, including diagnosing failures, executing in-house repairs, and making the autonomous determination of when an issue requires escalation through EOUSA-designated systems versus resolution at the technician level.
Independently program and configure phone systems for incoming staff and deactivate accounts for departing personnel, applying technical judgment to ensure continuity of communications and compliance with security protocols without requiring step-by-step direction.
Maintain and optimize current eVoIP systems while independently evaluating migration sequencing, compatibility risks, and cutover timing for transitions to new telephony platforms in coordination with IT staff, providing technical recommendations that directly shape implementation decisions.
Independently manage relationships with telephony carriers to maintain and restore T1 and PRI circuits in EDNY and SDNY computer rooms, including analyzing carrier bills for billing errors, identifying discrepancies, and directing corrections without requiring supervisory involvement in the technical assessment.
Provide backup coverage for incoming calls on the main office line, exercising judgment to triage, route, and resolve caller needs in a manner consistent with the professional standards of a federal law enforcement environment.
Independently assess cabling requirements, design and install new data cabling infrastructure, and diagnose cabling-related network outages, applying technical judgment to determine appropriate cable routing, termination methods, and testing standards without requiring prescriptive direction.
Perform Ethernet terminations and independently execute cable testing and certification, determining pass/fail disposition and identifying corrective actions based on professional interpretation of test results.
Apply advanced knowledge of TCP/IP, DHCP vs. static IP addressing, VLAN design concepts, and PoE/QoS configurations to independently diagnose network-layer issues affecting AV and telephony systems and implement solutions with an understanding of downstream operational impact.
Serve as a Tier II/III technical resource for multiple site end-user technology issues, independently triaging requests, determining resolution priority based on mission impact, and resolving complex problems that exceed first-line support capability.
Independently plan, configure, and manage video conferences for district employees, assessing platform requirements, network conditions, and participant needs, and serve as the technical decision-maker during live sessions to resolve issues in real time without disrupting proceedings.
Develop and maintain a structured labeling and organizational system for AV, server, and VoIP equipment, independently determining taxonomy, asset tracking methodology, and documentation standards to support efficient identification, troubleshooting, and lifecycle management.
Lead and execute special projects including PC refresh, network refresh, and VoIP phone system refresh initiatives, independently assessing scope, sequencing tasks to minimize service disruption, and making implementation decisions that reflect both technical best practices and operational realities of a live federal environment.
Independently design and deliver training programs for new telephone system users, assessing learner needs, developing instructional content, and adapting delivery approach based on the technical proficiency of the audience, without requiring a pre-established curriculum.
Deliver live demonstrations of desktop device features and telephony toolbar functionality, independently determining the scope, sequence, and depth of content based on the operational needs and technical baseline of each user group.
Develop and present new feature and functionality briefings to groups of up to 50 personnel, independently determining appropriate technical depth, anticipating user questions, and communicating complex system changes in operationally relevant terms.
Independently assess equipment condition and failure risk, make replacement decisions, and manage spare inventory levels, applying professional judgment to balance cost, availability, and operational continuity to minimize end-user downtime in a mission-critical environment.
Determine the appropriate technical response to system failures during active legal proceedings when supervisory guidance is unavailable and delay is operationally unacceptable, a judgment call made independently and in real time.
Evaluate multiple technically viable solutions and select or recommend the option that best balances performance, cost, schedule, and mission risk, a determination that is final for all standard-scope decisions within this role.
Assess whether a new or changed requirement falls within existing contract scope or warrants a formal change request, and communicate that determination to program management with supporting technical rationale.
Identify systemic issues through analysis of failure patterns and maintenance history and independently propose process or configuration changes to address root causes, exercising the same analytical and advisory function expected of a technical expert, not a task-level worker.

Benefits

multiple medical plan options
dental and vision coverage
health savings and flexible spending accounts
employer-sponsored life and disability insurance
access to wellness and health advocacy resources
401(k) retirement savings plan with company match and immediate vesting
paid holidays
paid time off (PTO)
sick leave
paid volunteer time
parental leave
other leave programs
Employee Assistance Program (EAP) offering confidential counseling and support services
Professional development and training opportunities