AV Technology Specialist

CreaTV•San Jose, CA

1d•Hybrid

About The Position

The AV Technology Specialist is responsible for hands-on support of studio, venue, and event AV—including setup/strike, system operation, basic troubleshooting, and equipment care—across CreaTV and Open San José. This role is highly client-facing and requires strong customer service, clear communication, and the ability to stay calm and solutions-oriented during live events. The position also provides entry-level support for related IT and networked AV needs, with the expectation that the ideal candidate is AV-forward and eager to learn the IT aspects over time. The position reports to the Client Services Manager and works in direct collaboration with other Managers and team members. This position is largely in-person or hybrid subject to CreaTV’s telecommuting policies and ability to perform the duties as discussed herein, understanding that the duties referenced herein are not exhaustive and the individual may be required to perform additional or different duties based on business needs.

Requirements

Hands-on AV skills (“roadie” skill set): cable management, patching, labeling, mic’ing talent, speaker placement, basic rigging/safety awareness, and fast troubleshooting under show conditions.
Experience operating AV for live events and productions (audio mixing, video switching/routing, playback, recording/streaming, and conferencing).
Familiarity with common AV systems and tools (control, DSP, amps, projectors/displays, networked audio) and willingness to learn the specific platforms in use (e.g., Extron, Symetrix, Crown, Blackmagic, Panasonic, Samsung, Dante, ProPresenter, Shure).
Baseline comfort with computers and troubleshooting fundamentals; ability and interest to learn the IT aspects that support AV and other internal functions (accounts, device setup, collaboration tools, and simple network concepts like VLANs/PoE).
High degree of adaptability and a demonstrated willingness to continually learn and develop new technology and media skills.
Strong customer service skills in client-facing environments—able to communicate clearly, manage expectations, and remain calm and professional while troubleshooting during live events.
Effective vendor and integrator management experience.
Excellent verbal and written communication skills.
Familiarity with community media, civic technology, public access, and the nonprofit media field.
Manual dexterity and coordination to operate small push buttons, keys, and switches associated with electronic devices and computers.
Ability to operate video equipment during productions and education courses.
Work schedule is Tuesday - Saturday, 12:00 pm – 8:30 pm; flexibility to adjust hours occasionally based on event and production needs.
3 –5 years of hands-on AV, live event, studio, or media production experience (or an equivalent combination of education, training, certifications, and directly related experience).
Comfort working in fast-paced, client-facing environments with occasional evenings/weekends and physical setup needs (lifting, moving gear, and working on ladders as required).

Nice To Haves

Strong team leadership skills with a proven ability to foster collaboration across departments.
Ability to work creatively and flexibly in a team environment, operating independently with minimal supervision while also accepting direction and guidance when appropriate.

Responsibilities

Support day-to-day AV operations and improvements across studios, venues, and event spaces.
Partner with managers, producers, and clients to recommend practical AV solutions that improve productions, presentations, and client experiences.
Set up, test, and strike AV systems for events and productions (PA, microphones, speakers/amps, projectors/displays, cameras, playback, and basic lighting as applicable).
Operate live events and productions: run audio and video, manage playback, support livestream/record workflows, and respond quickly to issues during shows.
Troubleshoot common signal flow problems (patching, routing, control, and conferencing) and escalate complex issues when needed.
Perform preventative maintenance: cable management, labeling, firmware/software updates for AV gear, and keep spaces show-ready.
Maintain equipment inventory and check-out/check-in processes; coordinate repairs and support annual audits.
Learn and support the basic IT/networked-AV components that enable production and events (user/device access, conferencing tools, and simple network troubleshooting).
Provide day-to-day AV and technical support for staff, producers, and community users (studio setups, mic’ing, camera support, recordings, livestreams, and playback).
Deliver on-site technical support for Open San José events and facility rentals (pre-show checks, show operation, load-in/load-out, and post-event reset), while maintaining a welcoming, professional presence for clients and guests.
Set clear expectations with clients and users, communicate technical needs in plain language, and handle last-minute changes with a calm, service-first approach.
Help users follow best practices for equipment care, safe cabling, and basic troubleshooting; create simple guides/checklists as needed.
Assist in supporting the organization’s website and databases.