AV Technician - On Call

Hollywood Casino Gulf Coast • Bay St. Louis, MS

6d • Onsite

About The Position

The AV Technician is responsible for setting up, operating, adjusting, servicing, repairing, and maintaining audio and video equipment for concerts, presentations, promotions, banquets, and other property events at Hollywood Casino Gulf Coast or Boomtown Casino Biloxi. The position supports daily technical operations and first-line maintenance for live audio and video entertainment, helps keep property digital displays and televisions operating and showing the proper content, and operates audio and video control panels and feeds. The role also requires adherence to scheduling, production checklists, safety and security procedures, regulatory requirements, and company customer-service standards. This position has no supervisory responsibilities.

The work environment is usually moderate to loud and may include moving mechanical parts, occasional fumes or airborne particles, outdoor weather, extreme cold, electrical-shock risk, and unrestricted secondhand tobacco smoke. The job involves working in varying areas, including confined spaces, and physical activities such as standing, handling tools or controls, reaching, and lifting or moving equipment.

Requirements

• Must be at least 21 years of age.
• Associate’s degree from an accredited college or university, one to six months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to work high-volume days, nights, holidays, and weekends as needed.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to read and interpret plans and specifications.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Good written and oral communication and organizational skills.
• Ability to read and interpret English-language safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English.
• Ability to apply common-sense understanding to carry out written, oral, or diagram-form instructions and to deal with problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Valid driver’s license and an acceptable driving history as determined by PENN Entertainment’s auto insurance carrier.
• Ability to meet the physical demands of the job, including regularly lifting or moving up to 25 pounds, frequently up to 35 pounds, and occasionally up to 100 pounds, and performing physical activities such as pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing.

Responsibilities

• Set up and operate audio and video equipment for concerts, presentations, promotions, and other property events.
• Perform daily technical operations and first-line maintenance for live audio and video entertainment.
• Assist the Food & Beverage team with sound and lighting for live banquets as needed.
• Follow the schedule and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Complete production setup checklists accurately and report issues to leadership.
• Set up, operate, adjust, service, and repair AV electronic equipment, and report issues to leadership.
• Perform preventative maintenance on audiovisual equipment according to established guidelines.
• Help ensure property digital displays and televisions are on and displaying content properly.
• Regulate fidelity, brightness, contrast, volume, and sound quality throughout the AV system.
• Operate control panels to distribute audio and video sources, including horse racing, background music, HD video servers, sporting events, and other casino or pari-mutuel feeds.
• Follow company, safety, and security procedures; report maintenance problems, safety hazards, accidents, and injuries to the Manager.
• Support and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increased with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree