AV Technician – Meeting & Events Tech Services
About The Position
The AV Technician, Meeting & Events Tech Services (METS), is responsible for the end-to-end technical delivery of in-person, virtual, and hybrid events across the enterprise, supporting approximately 400 events annually. This role partners closely with business stakeholders, event organizers, presenters, and moderators to ensure meetings and events are executed with precision, reliability, and a high-quality attendee experience. The AV Technician serves as the technical lead throughout event planning, rehearsals, and live execution, acting as the primary technical owner during live events. This role is critical to delivering executive-level meetings, webcasts, webinars, and large-scale events with professionalism and minimal disruption. This role is based in our Boston office and requires onsite presence five days per week.
Requirements
- High School Diploma or GED required.
- 3-5+ years of experience supporting enterprise AV, virtual, hybrid, or meeting event technologies.
- Hands-on experience supporting Microsoft Teams and Zoom, including webinars and live event capabilities.
- Technical, hands-on experience with Cisco meeting room and collaboration technologies.
- Demonstrated ability to lead live event execution with strong attention to detail and composure under pressure.
- Experience supporting executive-level or other high-visibility meetings and events.
- Strong troubleshooting skills across audio, video, conferencing, and content-sharing technologies.
- Excellent communication, customer service, and stakeholder management skills.
- Ability to manage multiple events and priorities in a fast-paced environment.
Nice To Haves
- Experience supporting large-scale webcasts, enterprise town halls, all-hands meetings, and hybrid events.
- Familiarity with conference room AV technologies, including cameras, microphones, DSPs, and control systems.
- Working knowledge of Microsoft Teams Rooms and/or Zoom Rooms environments.
- Understanding of AV signal flow and fundamental networking concepts.
- Knowledge of accessibility best practices, including captioning, audio quality, and inclusive meeting delivery.
- Experience coordinating with third-party vendors and production partners.
- CTS certification or comparable AV industry certification preferred.
Responsibilities
- Lead customer intake consultations and provide guidance on meeting and event technology solutions, platform selection, and execution planning.
- Facilitate event setup discussions, run-of-show development, and overall event support activities.
- Conduct technical walkthroughs with organizers, presenters, moderators, and key stakeholders.
- Lead presenter rehearsals and pre-event readiness sessions to ensure successful execution.
- Perform presenter technology checks, including audio, video, content sharing, and connectivity validation.
- Launch, manage, and support live meetings, webinars, webcasts, and hybrid events using Microsoft Teams, Zoom, and WebEx.
- Configure and manage platform settings, including security controls, recordings, breakout rooms, polling, Q&A functions, and participant management.
- Monitor event backchannel communications and resolve technical issues in real time.
- Provide calm, professional incident response during executive-level and high-visibility events.
- Edit, package, and distribute recorded content following event completion.
- Generate attendance, participation, and engagement reports as requested.
- Participate in post-event reviews, documentation efforts, and continuous service improvement initiatives.
- Perform daily AV conference room health checks to ensure system stability, functionality, and reliability.
- Partner with vendors and production teams as needed to support successful event delivery.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
