Meeting & Events Manager

Parker Management Florida, LLC•Palm Springs, CA

2d•$70,000 - $80,000

About The Position

Responsible for coordination of all group bookings once the group has been booked and until departure. Acts as a liaison between the client, Sales Managers, and operational departments. Present for all major group arrivals/departures and VIP banquet events. Responsible for assisting with office projects as delegated by the Director of Events.

Requirements

Familiarity with all clauses of client contracts.
Ability to upsell client hospitality suite requirements, VIP's, amenities, suites, banquet food & beverage and special requests.
Ability to re-book future group programs in collaboration with the Sales Manager.
Ability to assist with the general sales phone line.
Ability to update 14-day arrival report.
Ability to book and coordinate Meeting in Suites.
Ability to conduct/assist with inter-departmental investigations on billing and client complaints.
Ability to prepare group resumes & BEO's.
Ability to receive and process rooming lists, banquet event orders, deposits, pro-formas and pre-payments.
Ability to work closely with Front Office Supervisory staff and Bell staff.
Ability to work closely with Group Sales Assistant and delegate when necessary.
Ability to coordinate client group activities and needs with relevant departments.
Ability to attend Coordinator, Resume, BEO and Sales meetings.
Ability to participate in quarterly GRC and banquet function space audits.
Ability to maintain clean, accurate master files.
Ability to open Master Files for new accounts.

Responsibilities

Contacts assigned groups upon receipt of day file to introduce oneself and explain the conference service concept.
Re-confirms cut-off date, room block, meetings, attendees, etc.
Handles all group related activities from time of arrival to departure.
Follows-up on pre-arrival information, check-in arrangements, billing procedures, changes and discrepancies, including post-departure questions.
Process necessary paperwork on changes, cancellations and additions prior to arrival.
Handles VIP reservations by tracing and confirming.
Becomes thoroughly familiar with all clauses of client contracts.
Aggressively upsells client hospitality suite requirements, VIP's, amenities, suites, banquet food & beverage and special request.
Acts in collaboration with the Sales Manager to Re-book future group programs.
Assists with the general sales phone line.
Updates 14-day arrival report with relevant groups for weekly distribution at Tuesday resume meetings.
Responsible for booking and coordinating Meeting in Suites in conjunction with the Room Service Manager.
Conduct/assist with inter-departmental investigations on billing, client complaints and follow-up as required.
Prepares group resumes & BEO's in adherence with the distribution schedule.
Responsible for the receipt and processing of all rooming list, banquet event orders, deposits (required after the contract phase), pro-formas and pre-payments.
Works closely with Front Office Supervisory staff and Bell staff to ensure smooth group arrival and delivery of services.
Works closely with Group Sales Assistant and delegates when necessary.
Coordinates client group activities and needs with relevant departments.
Attends Coordinator, Resume, BEO and Sales meetings as scheduled.
Participates in quarterly GRC and banquet function space audits in preparation for monthly forecast meetings.
Maintains clean, accurate master files.
Open Master Files for new accounts.