AV Technician

R+L Carriers • Ocala, FL

3d

About The Position

The AV Technician supports, maintains, and troubleshoots audiovisual and related technology systems across the World Equestrian Center campus. This hands-on role supports live events, meetings, presentations, internal departments, external clients, and vendors. The technician serves as a liaison between technical teams and business stakeholders, ensuring systems are ready, issues are resolved promptly, and events are executed professionally.

The position follows a Friday-through-Tuesday second-shift schedule, with listed shift options of 10 a.m.–7 p.m. or noon–9 p.m. Schedule flexibility is required to support the event calendar, including evenings, weekends, holidays, and on-call support when operationally needed. Support during scheduled paid time off is not expected.

The role involves working across indoor and outdoor campus venues in variable noise, lighting, weather, and animal-related conditions. It requires lifting equipment up to 50 pounds, using ladders and aerial work platforms, and working for extended periods while standing, kneeling, crouching, or working in confined or elevated spaces. A valid driver license and travel between campus locations are required.

The posting lists an annual salary of $50,000–$60,000 and describes medical, dental, and vision insurance; a 401(k) plan with company matching; paid vacation and holidays; and vacation lodging at employee resorts. The posting includes information about both World Equestrian Center and R+L Carriers.

Requirements

• At least two years of hands-on experience in audiovisual live-event production, system installation, system support, or a comparable combination of education and experience.
• Experience setting up, troubleshooting, supporting, and tearing down AV equipment for live multimedia events.
• Working knowledge of common audio, video, control, display, and signal-distribution systems.
• Basic IT and networking troubleshooting knowledge, or demonstrated willingness to develop these skills on the job.
• High confidence troubleshooting AV systems and performing under time-sensitive event conditions.
• Strong customer service, communication, documentation, and collaboration skills.
• Ability to work independently, adapt quickly, and maintain professionalism in a fast-paced environment.
• Certified, or willing to become certified, to operate aerial lifts and work platforms.
• Ability to lift and carry AV equipment weighing up to 50 pounds.
• Ability to safely use ladders and operate scissor lifts, boom lifts, and other aerial work platforms, including at elevated heights.
• Ability to stand, kneel, crouch, and work in confined or elevated spaces for extended periods.
• Ability to work across indoor and outdoor venues in variable noise, lighting, weather, and animal-related conditions.
• Valid driver license and ability to travel between campus locations as needed.
• Flexible availability for evenings, weekends, holidays, on-call rotations, and schedule changes required by event and operational needs.

Nice To Haves

• Familiarity with Q-SYS, Dante, Shure wireless systems and update tools, Extron, Analog Way, Absen, and Novastar NovaLCT/COEX.
• Familiarity with TriplePlay/Uniguest IPTV and digital signage, Mood Media, Presenter, Microsoft 365 applications, and collaboration tools.
• Familiarity with streaming, broadcast, audio-production, and video-production systems.
• Familiarity with help desk, inventory, documentation, and event-management platforms.
• CompTIA A+, Network+, or equivalent technical certification.
• Aerial lift, scissor lift, and boom lift operation certification.
• Manufacturer- or platform-specific AV certifications.

Responsibilities

• Set up, test, troubleshoot, operate when assigned, and tear down audio, video, display, streaming, and event-technology equipment for events, meetings, presentations, and campus operations.
• Conduct pre-event site inspections and technology readiness checks, and attend rehearsals and technical run-throughs as needed.
• Provide rapid technical support during live events and troubleshoot microphones, mixers, speakers, digital displays, video distribution, control systems, and related infrastructure.
• Install, configure, maintain, and support AV systems and software, including Q-SYS, Dante, Shure wireless tools, TriplePlay/Uniguest, Mood Media, Presenter, Extron, and Novastar.
• Perform approved upgrades and preventative maintenance for AV and supporting network infrastructure, anticipating issues that could affect system readiness.
• Terminate and test common AV and network cabling, including XLR, Category 5e/6, and BNC, and use foundational TCP/IP knowledge for AV communication configuration and troubleshooting.
• Coordinate AV requirements, maintenance, repairs, and event support with internal departments, external clients, vendors, and service providers.
• Consult on system capabilities and requirements, while routing purchasing, pricing, proposals, and contractual approvals to authorized departments.
• Document support activity and resolutions in the help desk system and maintain system documentation, user guides, procedures, inventories, and post-event reports.
• Train and assist internal technical staff and designated event operators on approved AV systems and operating practices.
• Support department projects, system integrations, property expansion, and knowledge transfer.
• Deliver professional, responsive customer service and communicate technical issues and next steps clearly to technical and non-technical users.
• Follow up proactively, take end-to-end ownership of support issues, collaborate with team members, and maintain continuity of AV operations.
• Maintain a flexible schedule, participate in on-call rotations, provide remote or on-site troubleshooting as needed, and adjust schedules for event and maintenance requirements.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company matching contributions
• Paid vacation
• Paid holidays
• Vacation lodging at employee resorts in Daytona Beach, Florida; Big Bear Lake, California; Pigeon Forge, Tennessee; and Ocean Isle Beach, North Carolina

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed