DreamWorks Technology - AV Technician

NBCUniversal • Glendale, CA

30d • $50,000 - $65,000 • Onsite

About The Position

The AV Tech is responsible for the daily support of the equipment deployed to community AV spaces, Video Conference Rooms and studio supported tele-conferencing software. The AV Support Technician will provide front line assistance and troubleshooting to the employees of DreamWorks and NBCU.

Requirements

• 4+ years of experience working and supporting Audio Visual systems and Video Conference Rooms
• Knowledge of professional audio-visual equipment including video-conferencing codecs, audio processors, microphones, mixers, amplifiers, speakers, TVs, projection systems
• 3+ years experience with Cisco Video Conferencing Systems
• Crestron Control operation and programming
• AMX Control operation and programming
• 3+ years experience with the below web-based collaboration tools
• WebEx
• GoogleMeets
• MS-Teams
• Ability to walk to multiple conference rooms/offices throughout the day located throughout our facilities.
• Willingness to work flexible hours and occasional weekends
• Experience with room/desk booking solutions (Google Calendar)
• Experience with Digital Signage solutions (ChromeBox/AppSpace)
• Associates Degree or equivalent from a two-year college or technical school desired.
• Demonstrate a customer focused approach to support with excellent communication skills and the ability to work with a wide variety of technical and non-technical employees of all levels.
• Excellent analytical, problem solving and decision-making skills coupled with a sense of urgency and ability to meet timelines.
• Ability to read blueprints and install equipment to specifications.
• Certified Technology Specialist (CTS) Certification
• Crestron Core Track Certification(s)
• Required On-Site: This position is required to be performed full-time from the DreamWorks designated worksite.

Responsibilities

• Provide video conferencing technical support. Investigate and raise issues to senior team members when needed.
• Serve as on-site technical support for cross-site, or executive presentations and events.
• Setup and operate audio-visual equipment including but not limited to speakers, microphones, wireless microphones, mixing boards, amplifiers, projectors, video cameras, computers, and laptops.
• Coordinate/perform preventive maintenance room checks.
• Provide support and problem-solving for rooms, repair or replace broken equipment as appropriate and call out to senior team members.
• Provide documentation, train end Users on the accurate use of room equipment.
• Perform equipment, firmware and software upgrades to existing room installations.
• Responsible for equipment definition, procurement and coordination of office AV installs with third party integrators and requesters.
• Complete other tasks as needed.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees