DreamWorks Technology - Systems Administrator, Operations

NBCUniversal • Glendale, CA

6d • $70,000 - $85,000 • Onsite

About The Position

DreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world's leading producers of high-quality, award-winning, animated films and series, reaching consumers around the globe. We push to feel more, laugh more, and build immersive new worlds. DreamWorks creates a diverse array of original content in a variety of formats, delivering compelling stories with unique characters. We place tremendous value on the experiences our talent brings to the table from their own non-traditional paths to success. We believe in frequent communication and that transparency and trust yield the best work. We are a community of artists, technologists, innovators, and creators, who are passionate about animation and also happen to love eating lunch together. At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service. As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on innovative technology, proprietary tools, and the latest hardware. To be a part of this outstanding team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged daily. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. If you are part of the fandom and believe teamwork makes the dream work, join us in #livingthedream and #doingyourdreamwork!

Requirements

• Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
• Undergraduate degree or equivalent work experience
• Strong customer service skills
• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Understanding of LAN/WAN configuration and concepts
• Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)

Nice To Haves

• Experience supporting Gmail and Google Suite
• Experience in a production environment is highly desirable
• Ability to successfully prioritize your objectives and manage your time
• Ability to learn quickly and work in a fast-paced environment

Responsibilities

• Providing world-class support for the day to day operations of the studio and our initiatives
• Advocating for our clients to other technology departments in support of DreamWorks
• Working closely with the engineering departments on supporting the infrastructure upgrades and changes
• Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
• Serve as the main point of contact for end-user support incidents
• Analyze issues and create solutions for HW and SW problems
• Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
• Work with System Engineers and Architects on projects in support of studio initiatives
• Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
• Look for opportunities to provide continuous improvement to our processes and procedures
• Manage all aspects of software license installations
• Provide technical expertise and ownership of application debugging for most departments
• Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
• Create new tools to automate processes in an effort to increase departmental efficiencies
• Set up and move systems as necessary
• Analyze issues and create solutions for hardware and software problems
• Participate in, and/or run preventative maintenance tasks
• Assist in creating and maintaining documentation related to the support of the studio
• Serve as an escalation point for other technology departments such as Asset Management and A/V
• Create and manage user accounts

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level