AV Technician (On Call)

WINDSOR CAPITAL GROUP•Asheville, NC

18d•Onsite

About The Position

Windsor Hospitality is looking for an AV Technician to join their team. This role is responsible for the installation, maintenance, and troubleshooting of audio-visual and IT systems, combining technical expertise in AV equipment with a strong understanding of IT infrastructure to support seamless communication, presentations, and events. The position is on-call with variable hours, including early mornings, evenings, and weekends as needed for events. Windsor Hospitality is committed to professional growth, offering a path for career advancement and a supportive, inclusive environment.

Requirements

Proficiency in operating and troubleshooting AV equipment, including projectors, sound systems, and video conferencing tools (e.g., Zoom, Teams).
Knowledge of networking principles, including IP configuration and wireless networking.
Ability to troubleshoot and resolve technical issues under time-sensitive conditions.
Ability to work a cloud-based IT Helpdesk ticketing system.
Proficient in Microsoft 365 applications including Office and MS Teams.
Familiarity with AV control systems (e.g., Crestron, Extron)
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Ability to manage time effectively and prioritize tasks in high-pressure environments.
Ability to travel between company locations or off-site events as required.
2+ years of experience in AV/IT support, preferably in a corporate and events environment.

Nice To Haves

Associate or bachelor’s degree in information technology, Audio-Visual Technology, or related field (or equivalent work experience) highly preferred.

Responsibilities

Set up, configure, and operate AV equipment for meetings, events, and conferences, including projectors, microphones, speakers, video conferencing systems, and digital displays.
Troubleshoot AV issues, ensuring minimal disruption during live events.
Maintain and upgrade AV systems to meet evolving organizational needs.
Perform regular maintenance and updates on AV and IT systems to ensure optimal performance.
Monitor system performance and proactively address potential issues.
Collaborate with vendors for the repair and upgrade of AV and IT equipment.
Deliver excellent customer service to internal and external stakeholders.
Use good communication skills with employees and guests.