AV Technician

Astreya • San Francisco, CA

6d • Onsite

About The Position

As an Audio Visual (AV) Technician, you will be responsible for delivering seamless audio-visual and video conferencing experiences across corporate environments. This role involves hands-on support of AV systems, live event operations, installations, troubleshooting, and ongoing maintenance. You will work in a dynamic, client-facing environment, supporting both day-to-day operations and high-profile events. Depending on experience and expertise, you may take on responsibilities ranging from technical execution to leading AV initiatives, mentoring team members, and driving process improvements.

Requirements

• High School Diploma or GED required
• Experience in AV support, IT support, event production, or related technical roles
• Strong understanding of AV systems including displays, projectors, microphones, speakers, and switchers
• Familiarity with video conferencing technologies and collaboration platforms
• Ability to install, configure, and troubleshoot AV hardware and integrated systems
• Knowledge of cabling, signal flow, and AV over IP concepts
• Basic networking knowledge (IP addressing, device connectivity)
• Experience with ticketing systems and documentation practices
• Strong customer service orientation with a focus on user experience
• Clear and effective communication with both technical and non-technical stakeholders
• Problem-solving mindset with the ability to perform root cause analysis
• Ability to manage multiple priorities in a fast-paced environment
• Adaptability and willingness to learn new tools and technologies
• Strong teamwork and collaboration skills
• Ability to take ownership of AV environments, room readiness, and service quality
• Capability to lead AV support during critical events or complex situations
• Mentor junior team members and contribute to team development
• Drive continuous improvement in processes, standards, and service delivery
• Ability to lift up to 50 lbs regularly
• Frequent standing, walking, bending, crouching, and climbing ladders
• Manual dexterity for handling tools and AV equipment
• Ability to work at heights when required
• Travel to client sites as needed
• Valid driver’s license (if applicable)

Nice To Haves

• Associate’s or Bachelor’s degree in IT, AV, Electronics, or related field preferred
• Experience level may range from entry-level to advanced, with increasing responsibility in troubleshooting, event support, and project execution
• AVIXA CTS, CTS-I, or CTS-D
• Crestron and/or Extron certifications
• CompTIA A+ or Network+
• Certifications in Zoom, Microsoft Teams, or Cisco Webex
• Project management certifications (e.g., PMP, Project+) are a plus

Responsibilities

• Install, configure, and maintain AV systems including conference rooms, huddle spaces, digital signage, and control systems QSC Q-SYS DSP and control processors, Logitech Sync, Google Meet, Zoom, Microsoft Teams, Shure MXA Microphones
• Provide end-to-end support for meetings and live events, including setup, operation, troubleshooting, and teardown
• Diagnose and resolve AV/VC technical issues in real time, ensuring minimal disruption
• Support and manage video conferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex
• Work with AV control systems in collaboration with remote engineering teams
• Perform cabling tasks including pulling, terminating, labeling, and testing (Cat5e/6, HDMI, audio, etc.)
• Conduct routine system health checks, preventative maintenance, and upgrades
• Manage AV inventory, equipment logistics, asset tracking, and RMA processes
• Maintain accurate documentation and ticket updates using ITSM tools (e.g., ServiceNow)
• Ensure compliance with service level agreements (SLAs), safety standards, and operational procedures
• Coordinate with internal stakeholders, vendors, and cross-functional teams to deliver AV solutions
• Support high-visibility and executive-level events with professionalism and precision
• Contribute to process improvements, documentation, and standard operating procedures

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED