AV Technician
About The Position
On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams. Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment. Troubleshooting and creatively working around rooms that are "hard down". Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms. Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems. Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems. Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems. Managing site inventory and spares with use of database. Managing/completing Quarterly Preventative Maintenance project and weekly status reports. Creating / resolving break-fix tickets by monitoring client ticketing system. Support shall extend across both NIPR and SIPR communication mediums. Support all Microsoft teams conferences on both SIPR and NIPR networks. Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.
Requirements
- Secret Security Clearance
- CTS Certification (must be able to obtain within 6 months of hire)
- Security+ CE Certification (IAT Level II)
- 2+ years audio / visual experience desired
- Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
- Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
- Excellent customer service and written / verbal communication skills
- Knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Responsibilities
- Day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment
- In-call VTC support, and training on VTC equipment
- Troubleshooting and creatively working around rooms that are "hard down"
- Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
- Building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
- Support for customer requests, VTC meetings and sessions across 10 different VTC rooms
- Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
- Managing site inventory and spares with use of database
- Managing/completing Quarterly Preventative Maintenance project and weekly status reports
- Creating / resolving break-fix tickets by monitoring client ticketing system
- Support shall extend across both NIPR and SIPR communication mediums
- Support all Microsoft teams conferences on both SIPR and NIPR networks
- Support all Skype for business VTC conferencing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
