AV Technician - Junior

Leidos•Washington, DC

1d•$48,100 - $86,950•Onsite

About The Position

The AV Technician - Junior supports SEC ISS customer service delivery by ensuring AV/VTC services are operational, reliable, and ready for mission use across conference rooms, auditoriums, and multipurpose spaces. This role maintains front-end AV/VTC components, supports SEC cloud conferencing platforms and collaboration tools defined within contract/PWS scope (including Webex and Teams where implemented), and provides direct user assistance for meetings and collaboration sessions. The technician also supports major events and commission activities with live audio/video production, streaming, and post-production editing aligned to SEC quality standards. Work is performed within established SOPs and contract/PWS ticket-driven service processes to sustain service levels and user productivity.

Requirements

This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.
High school diploma. In lieu of degree, additional experience may be required.
Ability to obtain and maintain SEC Public Trust.
2+ years of experience providing front-end AV/VTC support, including managing, deploying, and troubleshooting AV/VTC equipment.
Experience supporting AV/VTC operations in conference rooms, auditoriums, and multipurpose spaces.
Experience performing event setup, live broadcast support, and post-production editing.
Matrix-required baseline: AV/VTC system operation, including managing, deploying, and troubleshooting front-end AV/VTC equipment.
Matrix-required baseline: Skills and knowledge capable of operating AV/VTC systems across meeting rooms, auditoriums, and multipurpose spaces.
Matrix-required baseline: End-user support for AV/VTC equipment and collaboration tool usage, including Webex.
Matrix-required baseline: Event setup support, live broadcast production, post-production editing, and minor AV equipment repair/cleaning.
PWS-expanded environment (contract-directed): Cisco Webex and Microsoft Teams support where implemented.
PWS-expanded environment (contract-directed): Conference room AV components (displays, microphones, cameras, conference phones) and room-readiness verification.
PWS-expanded environment (contract-directed): Ticket-based service documentation and escalation in SEC ISS workflows.
PWS-expanded environment (contract-directed): Live streaming/webcast support for SEC events.

Nice To Haves

Experience supporting AV/VTC services in a federal enterprise environment.
Experience supporting high-visibility executive events, including open/closed commission-style meetings.
Familiarity with ServiceNow-based incident/request workflows and SLA-driven service delivery in contract/PWS environments.
Preferred familiarity with Microsoft Teams Rooms and Cisco conference room kits.
AVIXA CTS or similar AV industry certification.
AVIXA CTS certification.
ITIL 4 Foundation certification.
Microsoft Teams Rooms or Cisco Webex administration certification.

Responsibilities

Provide day-to-day front-end support for AV/VTC systems in meeting rooms, auditoriums, and multipurpose spaces.
Proactively verify readiness of room technology, including displays, microphones, conference phones, cameras, and control interfaces.
Maintain functionality of supported conferencing environments (including Webex and contract/PWS-directed Teams implementations) and escalate issues per SOP.
Troubleshoot AV/VTC incidents quickly to minimize user disruption and restore service.
Field and resolve end-user questions on AV/VTC equipment and collaboration tools, including Cisco Webex and contract/PWS-directed Microsoft Teams support.
Deliver on-site support for scheduled meetings, briefings, and high-visibility sessions.
Document issues, actions, and resolutions in the SEC ticketing workflow in accordance with ISS service-delivery practices.
Communicate clearly with users and stakeholders on issue status, workarounds, and resolution timelines.
Perform event scheduling coordination, technical setup, and pre-event checks for AV/VTC-supported events.
Support live video/audio directing for town halls, commission meetings, and other major SEC events.
Manage live streaming/webcast support and facilitate coordination for captioning/sign-language services when required.
Conduct post-production editing of recorded events and office/division content to meet SEC quality expectations.
Install, upgrade, refresh, repair, and retire AV equipment across supported SEC spaces.
Perform minor hardware repairs and routine cleaning to keep AV assets in reliable operating condition.
Track recurring issues and support preventive maintenance activities to reduce repeat incidents.
Coordinate with internal teams and vendors for replacements, advanced repairs, and service continuity.