AV Technician III

Astreya•San Francisco, CA

1d•Onsite

About The Position

The AV Technician III provides onsite operational support and upkeep for a global client’s corporate AV and videoconferencing environments. The role independently maintains reliable meeting-room and event experiences, diagnoses and resolves AV issues, coordinates complex escalations, and provides technical guidance to less-experienced team members. Work includes conference-room support, preventive maintenance, audio and video systems, conferencing technology, digital signage, high-profile events, inventory, and service-ticket management. Occasional travel to other client offices may be required. The technician works independently on assignments requiring judgment and initiative, owns assigned issues through resolution or appropriate escalation, and makes practical recommendations about recurring equipment and room-support problems. The role operates within established guidelines and is accountable for the quality and timeliness of assigned work.

Requirements

High school diploma or GED and 5 to 8 years of related experience and/or training, or an equivalent combination of education and experience.
Experience supporting and maintaining corporate AV, videoconferencing, meeting-room, and event environments.
Strong understanding of AV signal flow, conference-room technology, room-control systems, cabling, and device connectivity.
Ability to troubleshoot displays, cameras, microphones, speakers, control systems, presentation equipment, digital signage, and videoconferencing systems.
Demonstrated ability to independently resolve moderately complex and recurring AV issues.
Ability to identify when an issue requires escalation to an engineer, programmer, network team, vendor, or manufacturer.
Experience providing AV support for executive meetings, high-profile events, presentations, and hybrid meetings.
Good judgment in selecting troubleshooting methods and determining appropriate next steps.
Ability to organize and prioritize multiple AV incidents, service requests, room checks, and event-support requirements.
Ability to remain calm and communicate clearly during time-sensitive meetings and events.
Excellent written and verbal communication skills.
Strong customer service skills and ability to work effectively with executive-level users.
Ability to read and understand AV system diagrams, room documentation, equipment manuals, and troubleshooting procedures.
Ability to document troubleshooting steps, resolutions, and escalations clearly and accurately.
Ability to work day, evening, or weekend shifts and travel to support events when required.
Valid driver’s license and safe driving record.

Nice To Haves

AVIXA CTS or another relevant AV certification.
Manufacturer-specific AV training or certifications.
Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams Rooms, Zoom Rooms, or similar corporate AV technologies.
Experience with AV monitoring, room-management, inventory, or service-ticketing platforms.

Responsibilities

Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.
Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.
Own assigned AV issues through resolution or appropriate escalation, and follow up with users, internal teams, or vendors.
Support corporate videoconferencing platforms and associated room equipment.
Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components.
Verify normal room operation following equipment replacement, vendor service, or approved system updates.
Gather diagnostic information and escalate programming, network, infrastructure, and major hardware issues to the appropriate internal team, vendor, or manufacturer.
Coordinate with AV engineering, network, facilities, and vendors to resolve complex or recurring issues.
Review recurring room problems and ticket history to identify equipment or reliability concerns.
Recommend equipment replacement, preventive-maintenance actions, or support-process improvements based on observed issues.
Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history.
Contribute to room checklists, knowledge-base articles, support procedures, and troubleshooting guides.
Manage AV inventory, including spare equipment, adapters, cables, batteries, loaner equipment, stock levels, RMAs, and DOA products.
Set up equipment and perform pre-event checks, rehearsals, live support, and breakdown for meetings and corporate events.
Provide technical support during executive meetings, high-profile events, and service-impacting incidents.
Make time-sensitive troubleshooting decisions within the role’s responsibilities to minimize meeting and event disruptions.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users, vendors, and manufacturers to address AV requests, service issues, and equipment repairs.
Assist users with conference-room, presentation, and videoconferencing systems.
Provide hands-on guidance and troubleshooting assistance to less-experienced technicians.
Follow client policies, standards, safety guidelines, and support procedures.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only).
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program provided by Goomi Group.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and subject to a cap.
Paid time off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.