AV Technician III

Astreya•San Francisco, CA

2d•$23 - $37•Onsite

About The Position

The AV Technician III provides operational support and upkeep for corporate audiovisual and videoconferencing environments at a global client site. The technician works independently to maintain reliable meeting-room and event experiences, diagnose and resolve AV issues, coordinate complex escalations, and guide less-experienced team members. Responsibilities span conference-room support, preventive maintenance, audio and video systems, conferencing technology, digital signage, high-profile event support, inventory, and service-ticket management. Occasional travel to other client offices may be required.

Requirements

High school diploma or GED and 5 to 8 years of related experience and/or training, or an equivalent combination of education and experience.
Experience supporting and maintaining corporate AV, videoconferencing, meeting-room, and event environments.
Strong understanding of AV signal flow, conference-room technology, room-control systems, cabling, and device connectivity.
Ability to troubleshoot displays, cameras, microphones, speakers, control systems, presentation equipment, digital signage, and videoconferencing systems.
Demonstrated ability to independently resolve moderately complex and recurring AV issues and identify when escalation is needed.
Experience providing AV support for executive meetings, high-profile events, presentations, and hybrid meetings.
Good judgment in selecting troubleshooting methods and determining next steps.
Ability to organize and prioritize multiple AV incidents, service requests, room checks, and event-support requirements.
Ability to remain calm and communicate clearly during time-sensitive meetings and events.
Excellent written and verbal communication skills; strong customer service skills and ability to work effectively with executive-level users.
Ability to read and understand AV system diagrams, room documentation, equipment manuals, and troubleshooting procedures.
Ability to document troubleshooting steps, resolutions, and escalations clearly and accurately.
Ability to work day, evening, or weekend shifts and travel to support events when required.
Valid driver’s license and safe driving record.

Nice To Haves

AVIXA CTS or another relevant AV certification.
Manufacturer-specific AV training or certifications.
Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams Rooms, Zoom Rooms, or similar corporate AV technologies.
Experience with AV monitoring, room-management, inventory, or service-ticketing platforms.

Responsibilities

Maintain daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.
Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.
Own assigned AV issues through resolution or appropriate escalation, with follow-through involving users, internal teams, or vendors.
Support corporate videoconferencing platforms and associated room equipment.
Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components; verify normal room operation after replacement, vendor service, or approved system updates.
Gather diagnostic information and escalate programming, network, infrastructure, and major hardware issues to the appropriate internal team, vendor, or manufacturer.
Coordinate with AV engineering, network, facilities, and vendors to resolve complex or recurring issues.
Review recurring room problems and ticket history to identify equipment or reliability concerns and recommend replacement, preventive maintenance, or support-process improvements.
Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history; contribute to checklists, knowledge-base articles, support procedures, and troubleshooting guides.
Manage AV inventory, including spare equipment, adapters, cables, batteries, loaner equipment, stock levels, RMAs, and DOA products.
Set up equipment and conduct pre-event checks, rehearsals, live support, and breakdown for meetings and corporate events.
Provide technical support during executive meetings, high-profile events, and service-impacting incidents, making time-sensitive troubleshooting decisions to minimize disruptions.
Liaise with cross-functional teams and internal users before and during events; interface with end users, vendors, and manufacturers regarding AV requests, service issues, and equipment repairs.
Assist users with conference-room, presentation, and videoconferencing systems.
Provide hands-on guidance and troubleshooting assistance to less-experienced technicians.
Follow client policies, standards, safety guidelines, and support procedures; perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, location-specific.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate Wellness Program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and capped.
Paid time off, accrued and prorated, maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.