AV Technician II

Ropes & Gray•Boston, MA

21d•$69,500 - $100,800•Onsite

About The Position

The AV Technician II position within the IT Department is responsible for supporting the firm's video conference meetings and events. This role requires the ability to set up and maintain conferencing technology, including video codecs, cameras, microphones, and NEAT/Logi/Poly/Cisco room equipment. The ideal candidate will demonstrate exceptional customer service skills, will proactively identify issues, and provide comprehensive solutions. Key responsibilities include setting up and dismantling meeting spaces, testing and supporting all AV requirements within conference rooms, delivering outstanding client-facing customer support, maintaining all AV equipment in excellent condition, and instructing end users on the operation of AV equipment. This position requires a commitment to both excellence technical proficiency and service.

Requirements

Bachelor's Degree or equivalent experience preferred.
Hands-on experience supporting and troubleshooting Cisco video rooms, Zoom Rooms, and remote AV support.
Experience maintaining and collaborating in a large environment (100+) of video conferencing rooms. Applicant should have the ability to understand the nuances between different room builds.
Proven experience supporting for Cisco equipment, Zoom Rooms, MS Teams, and Webex.
Strong verbal and interpersonal skills
Strong analytical and problem-solving skills
Strong customer service and team skills
Must demonstrate the ability to maintain strict confidentiality.
Must be a self-starter who understands the details within a much larger content
Ability to work in a teamwork/collaborative style and environment.
Must be creative and flexible, responding quickly and positively to shifting demands and opportunities.
The ability to work under tight deadlines and handle multiple, detailed tasks.
Must be a team-oriented person who can share information, goals, opportunities, successes, and challenges as a group.
Ability to organize, plan and carry out multiple related activities.
Must pay attention to details providing timely follow ups and project follow-through.
Ability to work effectively in a multi-office environment across time zones.

Nice To Haves

Preferred certifications: AVIXA CTS

Responsibilities

Participate in the setup and breakdown of the firm's videoconference environment.
Engage in preflight production meetings, advising clients for the best possible meeting experience.
Schedule videoconference systems to ensure on time calls and support for firm meetings.
Evaluate emerging technologies to maintain high quality standards.
Adhere to all performance standards, processes, policies, and procedures.
Provide technical support for videoconference systems, including installation and break/fix work.
Support and troubleshoot the firm's Zoom platform, large format events, and hybrid meetings.
Administer and maintain Zoom rooms and MS Teams rooms.
Create and maintain documentation and best practices for the AV team to reference.
Coordinate with other IT group members as needed to provide proper meeting support.
Perform other work-related duties as assigned.