AV Technician I
About The Position
The AV Technician I joins an expanding team onsite with a global client, supporting corporate audiovisual and videoconferencing environments. The role involves analyzing problems using technical diagnostic skills and supporting their resolution. Technical work includes high-profile event support, audio and video systems, conferencing technology, projects, maintenance, and general support. Occasional travel to various client offices is required. The position follows established procedures for routine work and requires detailed instructions. The technician assists with AV equipment installation, structured cabling, troubleshooting, event preparation and support, inventory management, and coordination with internal users, vendors, and other teams.
Requirements
- High school diploma or GED and 0 to 2 years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to think and work independently.
- Strong understanding of wiring, termination skills, and proper AV equipment installation techniques.
- Excellent written and oral communication skills and strong customer service skills.
- Ability to read and understand architectural, electrical, structural, and AV systems drawings.
- Ability to work day, evening, or weekend shifts and travel to support a distant event if required.
- Valid driver's license and safe driving record.
Responsibilities
- Assist with installation of AV equipment and displays, including audio and video conferencing equipment, distributed audio, digital signage, control systems, and presentation systems.
- Help install structured cabling by pulling, terminating, and testing Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
- Ensure service-level agreements and daily deliverables are met, including ticket updates.
- Upload Crestron control programs to control processors and work with the remote program team on control system certification.
- Assist with inventory management, including weekly and monthly stock levels, product returns (RMA), and dead-on-arrival inventory issues.
- Follow client policies, standards, and safety guidelines.
- Assist with troubleshooting and problem-solving during installations.
- Set up and break down equipment and troubleshoot issues during events.
- Perform required pre-event checks.
- Help liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Assist in identifying and resolving issues affecting client conference rooms.
- Perform other duties as required.
Benefits
- Medical coverage through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only).
- Dental insurance through UHC.
- Vision insurance through Nationwide Vision by UHC.
- Flexible Spending Account for health and dependent care.
- Pre-tax commuter benefit for parking and transit, depending on location.
- Continuing education and professional development through platforms such as Udemy and Coursera.
- Corporate wellness program provided by Goomi Group.
- Employee Assistance Program.
- Wellness Days.
- 401(k) plan.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Critical illness, critical hospital, and voluntary accident insurance.
- Tuition reimbursement, available six months after start date and capped.
- Paid Time Off, accrued and prorated, up to 120 hours annually.
- Paid holidays.
- Other statutory leaves, paid time, or ancillary benefits required under state and federal law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
