AV Installation Technician I

Astreya•Council Bluffs, IA

1d•Onsite

About The Position

The AV Technician I supports corporate audiovisual and videoconferencing environments onsite with a global client. The role provides technical support for events, audio and video systems, conferencing technology, projects, maintenance, and installations. The technician analyzes problems and helps resolve issues, follows established procedures for routine work, and works from detailed instructions. Occasional travel to various client offices is required.

Requirements

High school diploma or GED and 0 to 2 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to think and work independently.
Strong understanding of wiring, termination skills, and proper installation techniques for audiovisual equipment.
Excellent written and oral communication skills and strong customer service skills.
Ability to read and understand architectural, electrical, structural, and AV systems drawings.
Ability to work day, evening, or weekend shifts and travel to support a distant event if required.
Valid driver’s license and safe driving record.
Ability to sit, stand, stoop, and bend for extended periods.
Dexterity to operate a computer keyboard, mouse, power tools, and other office equipment.
Ability to climb ladders or scaffolding, or be transported by lifts.
Ability to drive or operate a vehicle safely.
Ability to regularly lift and transport up to 15 pounds and frequently lift or transport moderately heavy equipment up to 50 pounds.
Ability to perform office-related tasks that may involve prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively.

Responsibilities

Assist with installation of audiovisual equipment and displays, including conferencing equipment, distributed audio, digital signage, control systems, and presentation systems.
Help install structured cabling by pulling, terminating, and testing Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
Ensure service-level agreements and daily deliverables are met, including updating tickets.
Upload Crestron control programs to control processors and work with the remote programming team on control system certification.
Assist with inventory, including monitoring weekly and monthly stock levels, returning products through RMA, and addressing dead-on-arrival inventory issues.
Follow client policies, standards, and safety guidelines.
Help troubleshoot and resolve issues that arise during installations.
Set up and break down equipment and troubleshoot issues during events.
Perform required pre-event checks.
Coordinate with cross-functional teams and internal users before and during events.
Work with end users and vendors to address requests and requirements.
Assist in identifying and resolving issues affecting client conference rooms.
Perform other duties as required.