AV Technician & Helpdesk Support

Opal Group • Monterey, CA

3d • $1,000 - $1,200 • Hybrid

About The Position

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Requirements

• Valid U.S. entry visa required
• Proven experience as an AV Technician and/or Helpdesk Support Specialist
• High school diploma or GED required
• Advanced English skills in verbal and written communication are required
• Strong interpersonal and client-facing communication skills
• Demonstrated customer service mindset and professional demeanor
• Solid organizational and time management skills
• Ability to operate effectively in a fast-paced, dynamic environment
• Willingness and ability to travel approximately once per month

Nice To Haves

• College degree in a relevant field is preferred

Responsibilities

• Handle audio-visual equipment setup, testing, and assistance during live events
• Interact with clients and deliver outstanding customer service on-site
• Ensure high-quality AV setup and seamless technical support during events
• Adhere to business-appropriate dress and professional presentation standards
• Provide remote technical assistance and helpdesk support to end users
• Assist with software installations, updates, and basic troubleshooting
• Offer onboarding support and technical orientation to new users
• Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting)
• Communicate clearly and professionally with staff to address technical issues
• Stay current with helpdesk best practices, systems, and internal technology tools

Benefits

• 100% remote work environment with occasional travel to on-site conferences (based on the position)
• Paid Time Off (available after 90 days), including: Vacation Days, Sick Leave, Compensatory Time
• One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
• Jury Duty Pay
• Paid Time Off for Voting
• Paid federal holidays with early release the day prior
• Summer Fridays
• All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED