AV Tech Support Analyst - NYC

Accenture • New York, NY

9d • $21 - $50 • Onsite

About The Position

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in New York. The specialization will be supporting AV and meeting collaboration technology.

Requirements

• Minimum 1 year of experience supporting either IT or AV related industries
• Minimum 1 year of experience working with ITIL software such as Service Now or Jira
• Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)
• An agile mindset with the ability to quickly adapt to changing priorities
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• Must be capable of working in a fast-paced environment both as an individual and as part of a team
• Strong communication skills to interface with non-technical stakeholders and senior leadership
• High School Diploma/GED

Nice To Haves

• Experience working in either a client-facing or senior executive facing role where professionalism is key
• Any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)
• Background in photography for the offering of professional grade employee headshots/portraits.

Responsibilities

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphone
• Testing operation, and troubleshooting video conferencing devices and display walls
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED