AV Systems & Automation Engineer

Hasbro•Renton, WA

14h•$87,200 - $130,900

About The Position

At Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit our mission is to inspire a lifetime love of games. Whether it's through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios, we build worlds that bring people together, spark creativity, and fuel adventure. As we continue to grow and explore new realms, we're seeking passionate, curious, and innovative minds to join the adventure.

Requirements

Strong technical fundamentals and systems thinking.
Proven experience in AV, collaboration tools, workplace technology, or IT operations.
Competence in coordinating platforms, directing documentation, and enhancing processes.
Keen interest in automation, AI-powered workflows, and scalable support solutions.
Clear communication skills, effectively interpreting technical details into useful mentorship and documentation.
Ability to collaborate with AV, IT, Facilities, vendors, and business teams.
Over 5 years of experience in AV, collaboration technology, IT operations, or a related technical field.
Experience supporting or coordinating meeting room systems, collaboration platforms, AV management tools, or workplace technology systems.
Proficiency in Microsoft Teams Rooms, Zoom Rooms, Logitech Sync, digital signage, ticket tracking systems, and knowledge bases.
Strong background in crafting or maintaining technical documentation and support content.
Knowledge of automation, reporting, workflow tools, scripting, AI tools, or process improvement methods.
Ability to troubleshoot technical issues, identify recurring patterns, and recommend scalable improvements.
Excellent communication, collaboration, and ownership skills.

Responsibilities

Oversee AV and collaboration platforms to provide a seamless experience for our teams.
Coordinate systems such as Logitech Sync, Microsoft Teams Rooms Pro Management, and Zoom, ensuring smooth performance and effortless integration.
Record standards for room system setup, monitoring, and reporting, collaborating with AV, IT, and Facilities.
Contribute to delivering world-class AV operations.
Produce and keep up-to-date comprehensive documentation, such as knowledge base articles, support runbooks, SOPs, and user guides.
Convert support requirements into standardized methods to achieve consistent application across AV teams, Service Desk, field teams, and business partners.
Maintain accurate records of technology, system capabilities, and operational procedures for meeting rooms, event spaces, studios, and collaboration environments.
Recognize possibilities for automation and develop or aid in automation solutions that improve visibility, minimize manual input, and hasten team responses.
Use AI-assisted tools to refine documentation, support readiness, reporting, and communication.
Establish secure, practical, and replicable methods for automation and AI in AV operations, promoting efficiency and innovation.
Manage AV systems and support tools as production environments, focusing on defined ownership, monitoring, and continuous enhancement.
Analyze patterns in incidents, room conditions, and support inquiries to recognize risks and areas for growth.
Assist with lifecycle planning, standards creation, and operational preparation, collaborating closely with AV operations leadership to advance systems, processes, and support frameworks.
Boost usability and consistency by partnering with AV support staff, Service Desk, and project teams.
Educate and equip support teams to handle common issues efficiently, offering documentation, examples, and templates to optimize AV operations.
Enhance support for employees working with meeting rooms, event spaces, studios, and collaboration tools.