AV Support Manager - IT Service Desk
About The Position
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. We are seeking a AV Support Manager - IT Service Desk to join our team. This position is located in Washington DC and it is a hybrid role. The AV Support Manager is responsible for managing and delivering enterprise audio‑visual services supporting government facilities, conference rooms, executive meetings, and mission‑critical events.
Requirements
- 7+ years supporting enterprise AV systems
- 3+ years supporting AV services in a government or regulated environment
- Experience supporting executive‑level or mission‑critical meetings
- Certified Technology Specialist. CTS‑I or CTS‑D (Installation or Design)
- Enterprise AV systems (conference room hardware, displays, microphones, cameras)
- Video conferencing platforms (Microsoft Teams Rooms, Zoom, Webex)
- AV ecosystems (Crestron, Extron, Poly, or equivalent)
- Network‑connected AV technologies and troubleshooting concepts
Responsibilities
- Oversee day‑to‑day AV support operations across government facilities.
- Support executive‑level meetings, events, and high‑visibility briefings.
- Coordinate AV system testing, troubleshooting, preventative maintenance, and upgrades.
- Manage AV vendor relationships and escalation activities.
- Provide technical guidance and training for AV tools and collaboration platforms.
- Maintain and update AV documentation, procedures, and user guides.
- Track AV system performance metrics and report service effectiveness.
Benefits
- competitive compensation
- comprehensive medical benefits
- 401(k) match
- generous PTO accrual
- professional development reimbursement
- corporate-funded technology certifications
- robust employee recognition and appreciation programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
