AV Support Manager - IT Service Desk

DirectViz Solutions, LLC

5d•Hybrid

About The Position

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. We are seeking a AV Support Manager - IT Service Desk to join our team. This position is located in Washington DC and it is a hybrid role. The AV Support Manager is responsible for managing and delivering enterprise audio‑visual services supporting government facilities, conference rooms, executive meetings, and mission‑critical events.

Requirements

7+ years supporting enterprise AV systems
3+ years supporting AV services in a government or regulated environment
Experience supporting executive‑level or mission‑critical meetings
Certified Technology Specialist (CTS)
CTS‑I or CTS‑D (Installation or Design)
Enterprise AV systems (conference room hardware, displays, microphones, cameras)
Video conferencing platforms (Microsoft Teams Rooms, Zoom, Webex)
AV ecosystems (Crestron, Extron, Poly, or equivalent)
Network‑connected AV technologies and troubleshooting concepts
Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Demonstrate the ability to work independently while also collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Responsibilities

Oversee day‑to‑day AV support operations across government facilities.
Support executive‑level meetings, events, and high‑visibility briefings.
Coordinate AV system testing, troubleshooting, preventative maintenance, and upgrades.
Manage AV vendor relationships and escalation activities.
Provide technical guidance and training for AV tools and collaboration platforms.
Maintain and update AV documentation, procedures, and user guides.
Track AV system performance metrics and report service effectiveness.