AV Specialist

JLL•Huntsville, AL

4d•Onsite

About The Position

This role provides critical technical support for our state-of-the-art conference facilities, ensuring seamless audiovisual experiences for internal teams, customers, and C-level executives. As an AV Technician, you'll be the technical backbone of our Huntsville operations, maintaining conference room systems, troubleshooting issues proactively, and delivering exceptional white-glove service. You'll work with cutting-edge collaboration technologies and play a vital role in enabling productive meetings, training sessions, and special events that drive JLL's business forward. This position offers an excellent opportunity to develop your technical expertise while working in a dynamic corporate environment.

Requirements

Bachelor's degree with 3+ years of related experience OR High School diploma/GED with 5+ years of related experience in audiovisual or technical support
2+ years of experience working in a client or customer service-oriented environment, preferably in a corporate conference center or similar facility
2+ years of hands-on experience with Microsoft Office applications in a professional office environment
Advanced troubleshooting capabilities for AV software and hardware configurations with demonstrated ability to resolve complex technical issues
Excellent written and verbal communication skills with the ability to articulate technical concepts to users at all organizational levels
Strong attention to detail, organizational skills, and ability to work under pressure while managing multiple priorities in a fast-paced environment
Professional appearance and demeanor with exceptional service orientation and responsiveness to customer needs

Nice To Haves

Experience working in a hotel or corporate conference center environment
Proficiency with EMS (Event Management System) or other web-based conference room scheduling platforms
CTS (Certified Technology Specialist) certification or willingness to obtain
Crestron certifications (Crestron Flex, DMC, or related credentials)
Familiarity with integrated audiovisual control systems and ability to quickly learn new software platforms as needed

Responsibilities

Deliver white-glove technical support for internal meetings, client conferences, and C-level executive presentations, ensuring flawless audiovisual experiences
Perform regular maintenance tasks including software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted conference room equipment operation
Assist with scheduling meeting rooms and provide comprehensive AV support for conferences, training sessions, and special events
Proactively identify and resolve potential audiovisual issues before they impact users, providing timely solutions to client concerns and needs
Deploy, configure, and troubleshoot teleconferencing platforms including Microsoft Teams, Zoom, Webex, and other collaboration tools
Provide technical expertise for Crestron Flex systems, Polycom VTC codecs, and other integrated AV systems
Communicate facility usage policies, rental procedures, and sponsorship guidelines clearly to employees and customers