AV Service Technician - Crestron - NYC Market

TEKsystems•City of Yonkers, NY

4d•$45 - $55•Hybrid

About The Position

TEKsystems is looking for an AV Service Engineer to service their existing customers in the NYC area. The successful candidate will work from home and will be dispatched to client sites in the NYC area to troubleshoot and resolve AV issues found in Board rooms and conference rooms. Seeking candidates who are well versed troubleshooters in Audio Video technology. Potential candidates must have experience with major AV brands such as Crestron and Biamp. Will be providing in-person troubleshooting of audio video systems found in executive board rooms and conference centers. Must be professional and have the ability to interface with enterprise customers.

Requirements

Reside in the New York City area.
Minimum of 3 or more years of experience with AV troubleshooting.
Experience with AV troubleshooting, specifically Crestron systems.
Ability to reverse engineer legacy AV systems.
Ability to debug newly built systems.
Skills: Ability to troubleshoot and resolve complex technical issues with Extron equipment, Biamp, QSC audio DSP products and systems, Cisco, POLY, LOGITECH video conference systems, Luxul, NETGEAR, CISCO switches, Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems.
Testing- Someone that has done testing with multimeter and can troubleshoot issues.
Ability to research and specify replacement products.
Intermediate to advanced AV Networking skills.
Customer interfacing- Someone that does customer service work and interfaces with customers regularly.
Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems: Custom Control systems: Crestron DM and NVX / AMX, Complex audio video systems found in executive board rooms and conference centers, Video teleconferencing equipment and systems, Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet, Audio DSP based systems to include amplifiers, speakers and microphones, Projection display devices and systems, Video wall equipment and systems, Digital signage equipment and systems, To a lesser degree: RF Systems (analog and digital).
Ability to conduct Preventative Maintenance testing.
Site surveys related to service agreement quotes.
Ability to write concise service reports and or system site surveys.
Excellent verbal and written skills.
Ability to successfully manage multiple service projects.
Ability to lead and mentor junior/intermediate level field service techs.
A two-year diploma from a college of technical school, or equivalent experience.
Must maintain a valid driver’s license with clean driving record.
Must be able to stand, kneel and/or crouch for long periods of time.
Must be able to climb ladders and scaffolding.
Must be able to lift in excess of 50 pounds.
Audiovisual, Cat6, Audio, Service, Video conferencing, Installation skills.

Nice To Haves

CTS certification highly preferred, or equivalent experience.

Responsibilities

Troubleshoot and resolve complex technical issues related to AV equipment and systems.
Troubleshoot and understand Crestron systems.
Reverse engineer legacy AV systems.
Debug newly built systems.
Troubleshoot and resolve complex technical issues with Extron equipment, Biamp and QSC audio DSP products and systems, Cisco, POLY, LOGITECH video conference systems, Luxul, NETGEAR, CISCO switches, and Video wall systems (Planar, UNILUMEN, LG, Samsung, Barco products and systems).
Perform testing with a multimeter and troubleshoot issues.
Research and specify replacement products.
Utilize intermediate to advanced AV Networking skills.
Interface with customers regularly.
Troubleshoot and resolve complex technical issues related to Custom Control systems (Crestron DM and NVX / AMX), complex audio video systems in executive board rooms and conference centers, video teleconferencing equipment and systems, Audio Visual over IP (AVoIP) networks, Audio DSP based systems, projection display devices and systems, video wall equipment and systems, digital signage equipment and systems, and to a lesser degree RF Systems (analog and digital).
Conduct Preventative Maintenance testing.
Perform site surveys related to service agreement quotes.
Write concise service reports and/or system site surveys.
Manage multiple service projects.
Lead and mentor junior/intermediate level field service techs.