AV Service Technician – New York City Metro Area

TEKsystems•Jersey City, NJ

1d•Onsite

About The Position

TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers across the New York City metropolitan area, with sites spanning approximately a two-hour radius of NYC — including Manhattan, Brooklyn, Queens, the Bronx, Northern New Jersey, Long Island, and surrounding areas such as Jersey City, Hoboken, White Plains, and Nassau County. This position focuses on service, troubleshooting, system checks, and basic software adjustments — not full-scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces. As a TEKsystems employee, you’ll receive competitive compensation, full benefits, and long-term growth opportunities.

Requirements

3+ years of AV field service experience with an AV integration company.
Strong hands-on AV troubleshooting skills in live corporate environments.
Ability to navigate DSP platforms for system review and fault diagnosis — Biamp Tesira highly preferred.
Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
Comfort reading drawings, wiring schematics, and system documentation.
Professional communication with corporate and executive users.
Ability to manage service tickets independently.
Calm, methodical problem-solving approach in high-visibility environments.
Customer-focused mindset with strong attention to detail.

Nice To Haves

Biamp Tesira experience is highly preferred.
Basic familiarity with Extron / AMX control platforms helpful.
CTS, CTS‑I, Biamp, Crestron, QSC, Dante, or similar AV industry certifications.

Responsibilities

Respond to AV service tickets across corporate enterprise environments.
Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics — Biamp Tesira experience is highly preferred.
Navigate Crestron Toolbox for device management, diagnostics, and basic system checks.
Apply firmware updates, execute device resets, and perform configuration changes as needed.
Support AV technologies including: Crestron (DM, NVX, touch panels), Biamp Tesira DSP, Extron / AMX control platforms (basic familiarity helpful), Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints, AV-over-IP platforms (NVX, SDVoE), Displays, projectors, video walls, and switching systems.
Collaborate with IT teams when network-related issues occur.
Document all service activities clearly and professionally.