AV Technician - Silver Lining New York

Tao Group Hospitality•New York, NY

1d•Onsite

About The Position

The AV Technician is responsible for setting up, operating, and maintaining audiovisual equipment to support events, meetings, and daily venue operations. This role ensures high-quality sound, lighting, and video experiences while troubleshooting technical issues and providing excellent customer service to clients and internal teams.

Requirements

Experience with audiovisual equipment, live event production, or technical support
Strong understanding of sound systems, video equipment, and basic lighting setups
Ability to troubleshoot under pressure and adapt to changing event needs
Excellent communication and customer service skills
Ability to lift and move equipment such as speakers, cases, and staging components
Comfortable working evenings, weekends, or irregular hours depending on event schedules
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Certifications (e.g., CTS) preferred

Responsibilities

Anticipate and accommodate the needs of the guests
Maintain general cleanliness of assigned stations and the entire venue
Provides professional and exceptional service
Set up, test, and operate audio, video, lighting, and presentation equipment for events and meetings
Install and configure microphones, speakers, projectors, screens, monitors, switchers, and related AV components
Perform sound checks and adjust audio levels to ensure clarity and consistency
Troubleshoot technical issues quickly and effectively during live events
Assist clients, presenters, and event staff with AV needs and provide clear, friendly guidance
Maintain and organize AV equipment, cables, and storage areas
Monitor equipment performance and report maintenance or repair needs
Support event transitions, including equipment resets, breakdowns, and room reconfigurations
Follow safety protocols and ensure all equipment is used properly and securely
Collaborate with event managers, IT teams, and venue staff to ensure seamless event execution
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned