AV Service Technician - Crestron - NYC Market

TEKsystems•City of New Rochelle, NY

3d•$40 - $55•Hybrid

About The Position

TEKsystems is seeking an AV Service Engineer to service existing customers in the NYC market. The successful candidate will work from home and be dispatched to client sites to troubleshoot and resolve AV issues in board rooms and conference rooms. This role requires strong troubleshooting skills in Audio Video technology, experience with major AV brands like Crestron and Biamp, and the ability to interface professionally with enterprise customers. The position involves providing in-person troubleshooting of audio video systems in executive board rooms and conference centers.

Requirements

Minimum of 3 or more years of experience with AV troubleshooting.
Experience with AV troubleshooting, specifically with Crestron systems.
Ability to reverse engineer legacy AV systems.
Ability to debug newly built systems.
Skills: Ability to troubleshoot and resolve complex technical issues with Extron equipment, Biamp, QSC audio DSP products and systems, Cisco, POLY, LOGITECH video conference systems, Luxul, NETGEAR, CISCO switches, and Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems.
Testing experience with multimeter and ability to troubleshoot issues.
Ability to research and specify replacement products.
Intermediate to advanced AV Networking skills.
Customer interfacing experience and regular interaction with customers.
Ability to troubleshoot and resolve complex technical issues related to Custom Control systems: Crestron DM and NVX / AMX, Complex audio video systems found in executive board rooms and conference centers, Video teleconferencing equipment and systems, Audio Visual over IP (AVoIP) networks, Audio DSP based systems, Projection display devices and systems, Video wall equipment and systems, Digital signage equipment and systems, RF Systems (analog and digital).
Ability to conduct Preventative Maintenance testing.
Ability to perform site surveys related to service agreement quotes.
Excellent verbal and written skills.
Ability to successfully manage multiple service projects.
Ability to lead and mentor junior/intermediate level field service techs.
A two-year diploma from a college of technical school, or equivalent experience.
CTS certification highly preferred, or equivalent experience.
3 years minimum field service experience.
Must maintain a valid driver’s license with clean driving record.
Must be able to stand, kneel and/or crouch for long periods of time.
Must be able to climb ladders and scaffolding.
Must be able to lift in excess of 50 pounds.
Skills: Audiovisual, Cat6, Audio, Service, Video conferencing, Installation.

Nice To Haves

CTS certification highly preferred, or equivalent experience.

Responsibilities

Troubleshoot and resolve complex technical issues with AV equipment and systems.
Troubleshoot and understand Crestron systems.
Reverse engineer legacy AV systems.
Debug newly built systems.
Troubleshoot and resolve complex technical issues with Extron equipment, Biamp and QSC audio DSP products, Cisco, POLY, LOGITECH video conference systems, Luxul, NETGEAR, CISCO switches, and video wall systems (Planar, UNILUMEN, LG, Samsung, Barco).
Perform testing with a multimeter and troubleshoot issues.
Research and specify replacement products.
Utilize intermediate to advanced AV Networking skills.
Interface with customers regularly and provide customer service.
Troubleshoot and resolve complex technical issues related to Custom Control systems (Crestron DM and NVX / AMX), complex audio video systems in executive board rooms and conference centers, video teleconferencing equipment and systems, Audio Visual over IP (AVoIP) networks, Audio DSP based systems, projection display devices and systems, video wall equipment and systems, digital signage equipment and systems, and to a lesser degree RF Systems.
Conduct Preventative Maintenance testing.
Perform site surveys related to service agreement quotes.
Write concise service reports and/or system site surveys.
Manage multiple service projects successfully.
Lead and mentor junior/intermediate level field service techs.