AV Service Technician - Crestron - North New Jersey Area

TEKsystems•Old Bridge Township, NJ

6d•$45 - $55•Hybrid

About The Position

TEKsystems is looking for an AV Service Engineer to service their existing customers in the north New Jersey area. This role involves working from home and being dispatched to client sites to troubleshoot and resolve AV issues in board rooms and conference rooms. The ideal candidate will be a well-versed troubleshooter in Audio Video technology, with experience in major AV brands such as Crestron and Biamp. Responsibilities include providing in-person troubleshooting of audio video systems in executive board rooms and conference centers, maintaining professionalism, and interfacing with enterprise customers.

Requirements

Minimum of 3 or more years of experience with AV troubleshooting.
Experience troubleshooting and understanding Crestron systems.
Ability to reverse engineer legacy AV systems.
Ability to debug newly built systems.
Ability to troubleshoot and resolve complex technical issues with Extron equipment.
Ability to troubleshoot and resolve complex technical issues with Biamp, QSC audio DSP products and systems.
Ability to troubleshoot and resolve complex technical issues with Cisco, POLY, LOGITECH video conference systems.
Ability to troubleshoot and resolve complex technical issues with Luxul, NETGEAR, CISCO switches.
Ability to troubleshoot and resolve complex technical issues with Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems.
Experience testing with a multimeter and troubleshooting issues.
Ability to research and specify replacement products.
Intermediate to advanced AV Networking skills.
Customer interfacing skills and experience interacting with customers regularly.
Excellent verbal and written skills.
A two-year diploma from a college of technical school, or equivalent experience.
Must maintain a valid driver’s license with clean driving record.
Must be able to stand, kneel and/or crouch for long periods of time.
Must be able to climb ladders and scaffolding.
Must be able to lift in excess of 50 pounds.

Nice To Haves

CTS certification highly preferred, or equivalent experience.

Responsibilities

Troubleshoot and resolve complex technical issues with custom control systems: Crestron DM and NVX / AMX.
Troubleshoot and resolve complex audio video systems found in executive board rooms and conference centers.
Troubleshoot and resolve complex video teleconferencing equipment and systems.
Troubleshoot and resolve complex Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet.
Troubleshoot and resolve complex Audio DSP based systems to include amplifiers, speakers and microphones.
Troubleshoot and resolve complex projection display devices and systems.
Troubleshoot and resolve complex video wall equipment and systems.
Troubleshoot and resolve complex digital signage equipment and systems.
Troubleshoot and resolve RF Systems (analog and digital) to a lesser degree.
Conduct Preventative Maintenance testing.
Perform site surveys related to service agreement quotes.
Write concise service reports and/or system site surveys.
Manage multiple service projects successfully.
Lead and mentor junior/intermediate level field service techs.