AV Service Support Technician

ONE DIVERSIFIED, LLC • Boston, MA

52d • Onsite

About The Position

The ideal applicant is looking to join an industry leading audio-visual employer, Diversified, and work at one of the world's leading innovative healthcare companies. A career and resume building opportunity. The Service Support Technician is a highly visible point of contact between the client and Diversified. Working closely with our onsite team and our Service Delivery Manager you will hold multiple responsibilities, similar to project administration, inventory management while maintaining hands on skills working with our team who are responsible for onsite maintenance and support of AV equipment while performing white glove executive and event meeting management in a mostly Zoom/Teams/Crestron environment.  Prior corporate or high-level event management experience is a plus. Work would be performed onsite daily at client located in Boston MA. Prior experience in onsite corporate AV management, field technician, project administrator would be a plus. Must be professional in dress and communication skills. You will be a key member of a Global AV team gaining experience in all facets of Corporate AV skills. This is a full-time permanent position with Diversified.

Requirements

• Familiarity with a wide range of audio, video and networking equipment
• Possess basic to advanced networking skills.
• Good verbal communication skills and good customer service skills
• Ability to diagnose, troubleshoot and resolve technical problems.

Nice To Haves

• Prior corporate or high-level event management experience
• Prior experience in onsite corporate AV management
• field technician
• project administrator

Responsibilities

• Provide customers with an elevated level of AV, Broadcast and UC support.
• Develop an on-going customer relationship, resulting in future customer loyalty.
• Manage inventory flow for onsite project teams and work with design teams to ensure all client rooms and systems are operating in an optimum fashion.
• Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance.
• Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary.
• Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
• Leverage service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees