AV Support Technician

Chameleon Integrated Services•Scott AFB, IL

1d•Onsite

About The Position

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within. We offer a Full Benefits package including: Competitive Employee Health Insurance options including dental 100% company paid vision plan 401K plan with generous company match and no vesting period 100% company paid Life insurance 100% company paid long and short-term disability insurance Training allowance PTO and more The Position : Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB. This position requires a Secret security clearance with Top-Secret eligibility. Overview: This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via Service Now ITSM+.

Requirements

Knowledge of Windows 11 support & technical troubleshooting skills
Knowledge of all Microsoft Office 365 applications and Microsoft Teams
Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
Candidate must be reliable, on-time and able to complete tasks by target dates
Maintain a professional work ethic & demeanor
Excellent organization & time management skills
Candidate must be self-motivated, driven to learn with a focus on continuous improvement
Lift 50+ pounds of equipment
On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays.
Secret Clearance with Top-Secret eligibility

Nice To Haves

Security+

Responsibilities

Provides input to deliverables as required
Provision user’s accounts.
Provide Alt Token and SIPR Token LRA support.
Work with Global Service Desk to resolve/solution and track open service tickets
Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
Provide Level-2/3 support and troubleshooting to resolve issues.
Provide end user desk setups (cube moves)
Provide Command Level AV support (run DCS and GVS meetings)
Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes.
Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).
Furniture moves (tables, chairs, podiums, risers, etc.)