AV Service Technician

Amplify People•Greenville, SC

3d•$28 - $34

About The Position

This Service Technician role is perfect for someone who enjoys solving problems, staying calm under pressure, and bringing comfort to clients when things go wrong. You’ll be the go-to expert for onsite service calls, remote diagnostics, and minor system reprogramming. Most work will be in high-end residential environments, often supporting elderly or non-technical clients—so patience and empathy are essential.

Requirements

2+ years of AV, networking, or service technician experience
Programming experience with Control4, Lutron, Savant, and Alarm.com or similar technologies
Strong communication and problem-solving skills
Comfortable working in the field and interacting with residential clients
Patience and a customer-first mindset—especially when supporting elderly users
Valid driver’s license and clean driving record
Ability to lift up to 50 lbs., use ladders, and work in varied physical settings

Responsibilities

Provide remote and onsite service for residential AV and security systems
Troubleshoot and resolve issues with Control4, Lutron, Savant, Alarm.com, and IP networks
Perform programming adjustments and equipment replacements
Support clients through regular service requests, not emergency calls
Manage a diverse service workload—from reconfiguring remotes to resolving full-system outages
Document findings and repairs, and coordinate with internal service managers
Maintain strong customer relationships through reliable, respectful service