AV Service Coordinator

Amplify People•Dallas, TX

21d•$55,000 - $72,000

About The Position

We are partnering with a leading integration and security firm specializing in high-design, high-performance smart home and commercial technology solutions. Their projects range from luxury residential installations to complex commercial integrations, providing cutting-edge solutions in Audio, Video, Lighting, Shading, Security, and Automation. Their expertise is built on a design-first approach, ensuring that their systems are not only high-performing but also intuitive and easy to use. They work with discerning homeowners, architects, builders, designers, and business owners who demand excellence in both technology and aesthetics. They are a true full-service custom integrator, tailoring every system to the specific needs of each project. With an unmatched commitment to quality and service, their team is composed of industry-leading experts who meticulously test and curate the best technology solutions available. They don’t just install smart devices; they design intelligent, seamless experiences that enhance everyday life. The Service Coordinator plays a crucial role in ensuring the smooth operation of customer service and technician scheduling. This role requires a proactive, detail-oriented professional who can efficiently manage service requests, technician schedules, and client interactions. The ideal candidate thrives in a fast-paced, client-facing environment and has a strong ability to problem-solve and maintain high service standards.

Requirements

Industry Experience: Background in AV, security, automation, or technology integration.
Strong Organization & Attention to Detail: Ability to manage multiple service requests and technician schedules with precision.
Excellent Communication Skills: Comfortable working with clients and technicians to ensure seamless service coordination.
Problem-Solving Ability: Able to troubleshoot service issues and escalate when necessary.
Proactive & Team-Oriented: Ability to work collaboratively in a fast-paced, high-demand environment.

Responsibilities

Scheduling & Dispatching: Coordinate technicians' schedules to ensure timely service and maximum efficiency.
Client Support: Serve as the main point of contact for clients requiring service, troubleshooting issues remotely when possible.
Billing & Collections: Manage service department invoicing, billing, and collections, ensuring accuracy and timely follow-ups on outstanding payments.
Technical Troubleshooting:Assist with diagnosing and resolving issues related to Control4, networking, video switching, audio distribution, and home automation to ensure seamless system performance.
Workflow Optimization: Assist in developing and improving operational processes to increase efficiency and customer satisfaction.
Inventory Coordination: Work with the warehouse team to ensure that all necessary equipment is available for upcoming jobs.
Quality Control: Monitor service performance and client feedback to maintain high standards of service delivery.