AV Production Specialist

Figma•San Francisco, CA

8d•$115,000 - $221,000•Onsite

About The Position

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether they're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. As an AV Production Specialist, you will be a critical part of supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, the ideal candidate is an excellent communicator, customer service oriented, highly organized, and can adapt quickly when event schedules or technical needs change on short notice. This role will report directly to the AV Manager. This is a full time role based in our SF Hub.

Requirements

2+ years of experience in AV as it relates to live event production
Strong troubleshooting skills with the ability to stay calm and solution-oriented during live events
Excellent customer service and communication skills, with a collaborative mindset and attention to detail
Experience with event technologies like Zoom Webinar/Meeting, PTZ cameras, video switching systems, and audio mixing

Nice To Haves

Familiarity with conference room systems (e.g. Logitech, Neat) and routine maintenance tasks such as firmware updates
Experience or certifications with Q-Sys and Dante

Responsibilities

Coordinate and operate Figma's internal events, including setup, technical checks, and live event support
Manage and operate PTZ cameras, microphones, and other AV equipment during live and hybrid events to ensure high production quality
Provide real-time technical support to presenters, attendees, and stakeholders during events, with a focus on customer service and professionalism
Coordinate with internal stakeholders and our SF Hub Workplace team on event needs during weekly meetings
Maintain Event SLO's with AV Manager and collaborate on documentation
Troubleshoot issues as they arise in our All Hands space and conference rooms
Perform routine conference room sweeps to ensure readiness, cleanliness, and functionality of AV systems
Assist in provisioning and configuring new hardware (cameras, microphones, conferencing devices) for office builds and upgrades
Maintain an organized inventory of AV equipment and recommend improvements to workflows, documentation, and processes