AV Onsite Service Technician

Electrosonic, Inc.•Salt Lake City, UT

70d•Onsite

About The Position

We are looking for an Audio-Visual Onsite Service Technician located at our customer site in Salt Lake City, Utah. This position reports to the Client Support Manager. The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV systems how control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies. This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

Requirements

High level of customer service skills dealing with clients at all levels.
Ability to analyze customer situations, make decisions and solve problems under pressure.
Ability to work with a high degree of accuracy and detail.
Basic numeric skills.
Ability to maintain positive working relationships with management, co-workers, clients and vendors.
Ability to communicate effectively face-to-face, in groups, and via telephone and written communication.
Ability to travel between sites with official client transport service
Ability to be detail oriented and work without supervision.
Strong desire to learn.
Intermediate experience with Microsoft suite of products
May include occasional weekend and after-hours work
Occasional travel for site work, training and team meetings

Nice To Haves

College degree in a related technical field a plus

Responsibilities

Able to identify and describe typical systems, their components, cables and terminations used in AV systems
AV System knowledge gained in a service or operational environment
Experience operating, troubleshooting and supporting a variety of AV systems
Ability to navigate system project files in an effort to provide and request additional support
Experience with AV tools, common test equipment, and commissioning requirements
Basic understanding of network architecture
Understanding of control system software
Understanding of DSP and related software
Understanding of media servers and content streaming
Understanding of typical digital signage systems and associated networks
Knowledge of Health and Safety rules and workplace safety
AVIXA Technologist Certification or ability to complete it within 6 months of hire date
Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
Proficient with room booking and fault ticketing systems
Ability to read, understand and convey schematics from CAD files
Proficient understanding of Network Architecture and IT systems
Experience with projector alignment, blending, lamp and filter changes
Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.
Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc.
Liaising with vendor and OEM wherever needed to restore the services.
Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
Experience and training on typical digital signage systems, tools and associated networks
Experience and training on typical Webcast delivery systems, tools and associated networks
Experience in the planning, execution and delivery of Audio-Visual projects within a client environment
Experience in the management of small teams