Onsite AV Service Technician-Nashville

M3 Technology Group•Nashville, TN

4d•Onsite

About The Position

Position Overview: The Onsite Audio Visual Service Technician is responsible for service calls, end user support, and preventative maintenance for our customers. He/she will troubleshoot, repair, and meet customers needs and expectations to support existing systems. M3s Core Values: •Teamwork •Excellence •Alignment •Making a difference M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Requirements

Excellent communication skills, both verbal and written
Basic understanding of data network devices/networking
High level of computer skills
Ability to work without direction
Talent to take initiative
Travel not to expected to exceed 5%
Critical thinking with the forethought of the job
Regular and predictable attendance
Valid drivers license with appropriate driving record
Ability to sit for long periods of time
Ability to work on a computer for long periods of time
Ability to use hand and power tools in a safe and efficient manner
Ability to bend, squat and kneel
Ability to lift up to 50 lbs
Ability to climb ladders
Ability to pass drug screen and background check

Responsibilities

Answer and resolve service calls to the satisfaction of the customer
Keeping all company equipment in good shape.
Test and troubleshoot installed systems for defects.
Train customers on currently installed projects.
Maintain equipment in organized manner
Perform system software and firmware updates as needed
Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
Maintain information including but not limited to documentation, invoices, service summaries, job hours
Monitor and maintain records of trouble tickets that are reported by customer.
Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year
Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
Interact with customers and IT/AV personnel in customer-oriented, professional manner.
Communicate effectively with salesmen and operations to maximize efficiency and profit.
Maintain organization with connectors, cable and hardware in spaces designated by the client.
Regular and predictable attendance as scheduled
Work cooperatively with others.
This is not meant to be an exhaustive list. There will be other duties as assigned.