AV Onsite Support Technician

TEKsystems•Watertown, MA

1d•$30 - $38•Onsite

About The Position

We’re seeking a polished, professional AV Support Technician to provide white-glove, ticket-based support in a corporate office environment. This role requires someone who not only understands AV systems but also presents well, communicates clearly, and delivers an exceptional experience for executive-level users. Issues are typically straightforward, but attention to detail, responsiveness, and a calm, confident demeanor are essential.

Requirements

Hands-on experience with Crestron, Biamp, and Extron systems.
Solid understanding of AV signal flow and cabling standards.
Strong troubleshooting ability and independence.
Polished, professional presence with excellent customer service and communication skills.
Background in corporate enterprise or higher education AV environments.

Nice To Haves

CTS certification (highly valued).
Experience with Zoom Rooms or Microsoft Teams Rooms.
Familiarity with AV-over-IP technologies.

Responsibilities

Respond promptly to AV support tickets and resolve issues in conference rooms, huddle spaces, and executive boardrooms.
Troubleshoot and maintain AV systems (Crestron, Biamp, Extron) and UC platforms (Zoom, Teams).
Assist with meeting setups, ensuring equipment is tested and ready before sessions start.
Perform routine maintenance tasks such as firmware updates and system health checks.
Deliver white-glove support for executives and high-profile users—professionalism is key.
Document service requests and resolutions accurately.
Escalate complex issues to senior technicians or vendors when needed.