Onsite AV Auditorium Technician
About The Position
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. This position is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums.
Requirements
- Effectively communicate with employees, customers and colleagues
- Highly polished professional demeanor.
- Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
- Ability to manage small to medium projects
- Familiarity with minor programming (AMX/Crestron/QSC) – changes and troubleshooting
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
- Knowledge of basic signal flow for audio, video and control
- Minimum of a High School Diploma or equivalent
- 5 plus years of AV break-fix experience
- Experience with Crestron, AMX, QSC systems
- Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
- Business casual dress always required.
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Nice To Haves
- Minimum of 3 - 5 years of audiovisual integration and/or service experience
- The following training certifications:
- QSYS Level 2 Certification
- Dante Level 1-3 Certification
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Exton AV Associate Certification
Responsibilities
- Experience in auditorium AV troubleshooting
- Knowledge of Logitech, Microsoft Teams Rooms, and other videoconference applications
- Knowledge of QSC Reflect application
- Basic knowledge of MS Intune and MS Teams Admin Center.
- Experience working in BIAMP Tesira and DANTE application.
- Perform intricate troubleshooting on AV systems for break fix resolutions
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Identifying and resolving issues with a video wall system
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Interact with client Customer Help Desk ticketing system to respond to end user requests
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
- Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
- Understand and adhere to local safety standards for all site duties
- Travel to various job sites as required
- Daily system testing to ensure equipment and room functionality
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
