AV/IT Technician

SPS-North America • Philadelphia, PA

5d • Onsite

About The Position

IT/AV Technician Overview We are seeking a highly skilled and dependable IT/AV Technician to support high-visibility, technology-driven Business Development presentations across the U.S. This role provides end-to-end technical support for new business pitches, live events, hybrid meetings, and internal/client-facing presentations. The ideal candidate brings a strong foundation in IT, audiovisual systems, live production workflows, and exceptional client-service acumen.

Requirements

• 5+ years of IT/AV experience, ideally in a client-facing, fast-paced environment.
• Previous Business Development support or live production technical experience strongly preferred.
• Background in hybrid event support, streaming, or live show workflows is an advantage.
• Proficiency with: Cisco, Poly, MS Teams, Zoom, Google Meet, WebEx, BlueJeans, Windows & macOS, Microsoft Office 365, Adobe applications, AV hardware, switchers, PA systems, wireless tech, streaming gear.
• Ability to diagnose and solve complex IT/AV issues under tight time constraints.
• Ability to lift 30+ lbs, handle AV equipment, and set up physical environments.
• Ability to sit, stand, walk, reach, push, pull, or crawl under desks as needed.
• Comfortable working on ladders for equipment installation.
• Must be able to travel throughout the U.S., sometimes on short notice.

Nice To Haves

• Previous Business Development support or live production technical experience strongly preferred.
• Background in hybrid event support, streaming, or live show workflows is an advantage.
• Highly organized, dependable, and solution-oriented.
• Comfortable supporting executive-level stakeholders and high-profile clients.
• Strong interpersonal skills with the ability to stay calm and professional under pressure.
• Passion for technology, innovation, and delivering flawless client experiences.

Responsibilities

• Serve as the dedicated IT/AV technician for new business pitches, both onsite and offsite, including client offices and hybrid environments.
• Lead tech checks across major web conferencing platforms (MS Teams, Zoom, Google Meet, WebEx, BlueJeans, etc.).
• Design, configure, and deploy AV/VC systems for internal and external client presentations, ensuring seamless streaming, recording, and presentation delivery.
• Set up and operate technical equipment including screens, switchers, PA systems, wireless tech, conferencing hardware, and streaming gear.
• Coordinate with external AV vendors for large-scale and high-complexity productions.
• Maintain deep proficiency in Cisco, Poly, MS Teams, Zoom, Google Meet, and other enterprise conferencing ecosystems.
• Support Windows and Mac environments; troubleshoot issues with Office 365, Adobe applications, and web-conferencing software.
• Manage and monitor systems using VC reporting and monitoring tools.
• Ensure the Pitch Tech Stack is always updated, tested, optimized, and ready for immediate use.
• Conduct regular testing of hardware and software; provide feedback and recommendations on new tools and technologies.
• Proactively research emerging solutions to improve pitch production, hybrid meeting quality, and workflow efficiency.
• Maintain an ongoing understanding of live streaming techniques and evolving industry best practices.
• Provide strategic input on new technologies that enhance Business Development presentations.
• Build and maintain strong, collaborative relationships with: Global & US Business Development teams, Service Desk & Service Delivery, Infrastructure & Group IT, 3rd-party vendors and partner agencies.
• Deliver confident, client-ready communication in high-pressure and high-stakes scenarios.

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed