AV/IT Support Technician – Conference Room & AV Support
About The Position
A growing technology services organization is seeking an IT Support Technician – Conference Room & AV Support to provide white-glove technology support within a corporate office environment in Watertown, MA. This role is ideal for a desktop support professional who has experience supporting conference rooms, video conferencing technologies, and end users in a professional setting. The successful candidate will serve as a primary point of contact for technology support, ensuring employees have a seamless experience whether working at their desks, joining meetings, or utilizing collaboration spaces. Strong customer service skills, professionalism, and the ability to communicate effectively with users at all levels are critical to success in this role.
Requirements
- 1–3 years of desktop support, IT support, help desk, or end-user support experience
- Experience supporting conference room technology and video conferencing systems
- Knowledge of Microsoft Windows operating systems and common desktop hardware
- Experience troubleshooting audiovisual and collaboration technologies
- Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
- Strong customer service, communication, and problem-solving skills
- Ability to prioritize multiple tasks and support requests effectively
- Comfortable working directly with executives, employees, and visitors in a professional environment
Nice To Haves
- Experience with Crestron control systems and conference room technologies
- Experience supporting Extron, QSC, Biamp, Poly, Cisco, or similar AV solutions
- CTS certification or other AV-related certifications
- Experience working in an enterprise corporate environment
- Basic understanding of networking concepts related to AV and collaboration systems
Responsibilities
- Provide onsite desktop and technology support for employees and end users
- Troubleshoot laptops, desktops, monitors, peripherals, docking stations, and related hardware
- Support conference rooms, meeting spaces, and collaboration technologies
- Troubleshoot audiovisual systems including displays, cameras, microphones, speakers, and room control systems
- Support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms
- Assist users with meeting launches, content sharing, wireless presentations, and video conferencing functionality
- Perform daily conference room readiness checks and proactively address issues before meetings begin
- Respond to technology support tickets and service requests in a timely manner
- Escalate complex issues to appropriate support teams when necessary
- Document incidents, resolutions, and recurring issues
- Coordinate with internal teams and third-party vendors as needed
- Deliver a high-touch, white-glove support experience for employees, visitors, and leadership teams
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
