AV/IT SR PROJECT MANAGER (REMOTE)

Compass Group•Charlotte, NC

1d•$120,000 - $135,000•Remote

About The Position

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business. We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.Job SummaryPosition Overview We are currently seeking qualified candidates for an immediate opening to join our team as a senior project manager. This full-time position is anticipated to be remote, and home-based work is anticipated as the primary workplace assuming the candidate meets the remote work requirements.

Requirements

PMI certified Project Management Professional required.
Minimum 6 years of relevant professional experience managing professional AV/IT projects with AV budget ranges > $5 million.
Demonstrated experience with leading project management efforts for multi-year deployments, multiple concurrent projects with clients in a consulting or professional services environment with responsibility for scope, schedule, budget, quality and client satisfaction.
Solid understanding of applying standard project management principles and practices.
Proven ability to lead and motivate multidisciplinary teams.
Strong client-facing consulting skills: expectation management, negotiation, influencing and executive-level communication.
Strong conflict resolution, problem solving and decision-making skills.
Ability to navigate ambiguity, manage change and drive alignment across diverse stakeholder groups.
Suitable remote work environment for audio and video calls.
Strong understanding of commercial/institutional design and construction concepts, processes and workflow required including design phases (programming, SD and CD), procurement, construction and commissioning.
Direct experience managing commercial low-voltage technology-related projects in the built environment: corporate workplaces, campuses, headquarters or similar large commercial environments.
Strong computer skills with proficiency in all MS Office applications
Strong computer skills with proficiency in project management tools, e.g. Project, Planner or equivalent, collaboration platforms, issue and risk logs, etc.
Advanced proficiency in Bluebeam, and relevant AI tools.
Ability to perform basic mathematics in a business environment
Strong understanding of commercial/institutional technology applications and operations and their integration within building design and construction environments, including audio systems, video display technology, unified communications, digital signage, networked signal distribution, complex automation and control, and typical building systems such as HVAC, electrical, lighting, building controls, IT Networks, Wi-Fi, structured cabling and security.
Commitment to relevant ongoing professional development and technical training
Ability to manage multiple projects and deliverables and shift priorities as necessary
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably in every situation

Nice To Haves

Experience managing acoustics-related scope is also preferred.
Experience with international projects preferred.

Responsibilities

Support the evolution of the PMO from an internal overhead function to a recognized strategic asset trusted by clients.
Oversee and coordinate the work of internal resources and any sub-consultants.
Drive team alignment, clarify responsibilities and maintain momentum toward project success.
Support the development of project managers.
Contribute to the Waveguide community in a way that promotes positive team culture, collaboration, accountability and continuous improvement.
Maintain overall project and delivery strategies.
Champion project objectives, success criteria and KPIs in collaboration with internal leadership and client stakeholders.
Create and manage detailed project schedules that align technology deliverables with architectural packages, construction schedules and occupancy milestones.
Monitor project health and performance, intervening early as needed.
Support and drive quality management practices.
Support the change management process: identify, quantify and document changes in scope, schedule and fees for client and internal approval.
Proactively manage project constraints and trade-offs, clearly articulating options and impacts to clients and internal stakeholders.
Identify, analyze and manage project issues and risks, creating and maintaining issues logs and risk registers.
Provide regular concise project status reporting.
Serve as the primary point of contact for the client on assigned projects.
Facilitate stakeholder identification and analysis for each project, planning and executing stakeholder engagement to align expectations and manage competing priorities.
Coordinate, prepare for and lead select client meetings.
Manage and resolve issues and associated escalation points.
Assist with client billing and project revenue forecasting.