AV IT Project Manager

City of Charlotte•Charlotte, NC

3d•Onsite

About The Position

The AV IT Project Manager is a key driver of technology initiatives at CLT International Airport, overseeing projects from inception to successful completion. This role is responsible for planning, execution, and delivery of airport technology projects, ensuring alignment with business objectives and operational priorities. Managing multiple initiatives concurrently, this role engages and collaborates with diverse internal and external stakeholders to drive project success. This position ensures that all projects are delivered on time, within scope, and on budget while maximizing business value.

Requirements

Knowledge of modern office procedures, methods, computer equipment, and applicable software
Knowledge of project management methodologies such as Project Management Institute and agile
Knowledge of principles of business process management and business analysis
Knowledge of system life cycles and system development
Knowledge of IT industry standards
Excellent organizational and time management skills
Excellent judgment and knowledge of escalation procedures
Effective verbal and written communication skills
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
Leadership
Project management
Negotiation
Customer service
Analytical and logical approach to problem solving.
Analyze current project management methodologies and implement changes to increase speed and quality of project delivery.
Use of Microsoft Project or other project management tools
Budgeting awareness
Experience in gathering requirements, facilitating system design, change management, building project plans
Document and communicate lessons learned to continually improve implementation processes.
Experience with project management tools
Ability to meet schedules and deadlines of the work
Ability to document and communicate technical information to non-technical audiences.
Lead meetings that include participation from vendors / technical and non-technical peers /business owners
Identify risk and issues and identify mitigation strategies.
Ability to effectively manage high stress scenarios.
Ability to work cooperatively with other City employees and the public.
Ability to apply conflict resolution techniques.
Ability to quicky change focus between projects based on priority or resources availability.
Ability to work with vendors to find a sustainable and cost-effective solutions.
Ability to lead and ensure team alignment.
Direct the activities of cross-functional resources through facilitation and coordination of meetings and distribution of information.
Lead, manage and facilitate concurrent projects, while remaining flexible with changing priorities, timeframes, and scope of services
Ensure solutions are transitioned appropriately to the support team after project completion.
Ability to interface professionally with all levels of management, to facilitate cooperation both within the department and externally.
Articulate technical language into supporting documentation.
Ensure consistency, quality, accountability, and high standards in all projects.
Maintain the confidentiality of information and professional boundaries.
Contribute to the overall goals and objectives of the Technology Program Management Office
High school or equivalent and 7 years relevant work experience OR Associate's degree and 5 years relevant work experience OR Bachelor's degree and 3 years relevant work experience OR Master's degree and 1-year relevant work experience
A valid U.S. driver's license with 3 years of verifiable driving history is necessary.
A Federal background check is required to work on airport property.
This position is required to hold a customs seal endorsement in addition to the required SIDA credentials.

Nice To Haves

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field
Three (3) to Five (5) years of experience in managing medium to large scale IT projects
Project Management Professional (PMP) certified or actively working to obtain PMP certification within 12 months of employment

Responsibilities

Leads, plans, coordinates, tracks, and delivers projects utilizing enterprise established project methodology/framework and processes
Provide leadership to the project team, evaluate resource requirements, and facilitate clear communication to ensure alignment on objectives, accountability for assignments, and consistent progress tracking.
Control the flow of project related information
Develop and oversee comprehensive project plans from initiation through completion, ensuring alignment with defined scope, schedule, budget, and resource requirements.
Proactively identify, manage, monitor, and facilitate resolution of project risks by developing mitigation strategies
Interact with business department stakeholders to understand business and technical requirements, propose solutions, and maintain positive relationships
Work with stakeholders and vendors to best manage projects and ensure effective communications and expectations to support the overall health and well-being of each project
Act as the primary contact to business units during all phases of the project
Documents, reviews, and implements project change requests
Identify and govern change and process management considerations critical to the success of the project
Drive improvement efforts related to each IT project, regulate requirements, minimize cost, and provide better overall solutions for business efficiency.
Create, manage, and maintain a comprehensive and detail project plan and schedule that aligns with budget
Tracks budget and monitors use of funding allocated to projects
Documents project scope, deliverables, and implementation approach
Manages all project artifacts/documentation such as, project charter, risk log, and schedule
Plan, coordinate, and hold meetings with project team members both internal and external
Baseline project schedule, budget, report changes above or below baseline
Facilitate system/solution designs that meet City technology and cyber security standards
Ensure all Project and Department reports are updated timely
Oversee exceptions and unresolved issues and monitor progress by designated issue owners
Interact with internal departments with timely and accurate resolution to IT questions and project objectives
Evaluate project impact in relation to training and other requirements and needs
Professionally manage, communicate, and maintain positive relationships with project stakeholders
Ensure the final IT project outcome achieves originally defined objectives in the project charter
Collaborate with vendors to implement new applications, software, and other features.
Performs related work as required
Follows established processes for initiating and managing change control requests for production systems
Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems.