AV Instructional Technology Technician
About The Position
The AV Instructional Technology Technician provides operational and technical support for audiovisual and instructional technology systems across classrooms, conference rooms, meeting spaces, and university event venues. This role supports reliable AV operations, troubleshooting, maintenance, installations, and live events while delivering professional technical assistance to faculty, staff, students, guests, and event participants. The AV Instructional Technology Technician supports the University's instructional, administrative, and event technology needs by maintaining, troubleshooting, and operating audiovisual systems across campus. The technician helps ensure classroom and event technology remains operational and responsive, provides hands-on technical assistance to users, and supports scheduled university events, including evening and weekend activities. The role contributes to a 95% or greater AV system uptime objective and supports AV installations, upgrades, preventative maintenance, and emergency operations.
Requirements
- Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
- At least two years of experience supporting professional or enterprise audiovisual systems.
- At least two years of experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
- At least two years of experience supporting live events, meetings, or classroom technology.
- Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
- Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.
- Must physically reside within the United States for the duration of the assignment due to Commonwealth of Virginia security policies prohibiting offshore IT contractors.
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Nice To Haves
- At least one year of experience using a help desk or ticketing system.
- AVIXA Certified Technology Specialist certification.
- Extron, Q-SYS, Biamp, or Crestron manufacturer certifications.
- Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
- Experience supporting audiovisual and instructional technology in a higher education environment.
- Two to four years of professional audiovisual support experience.
Responsibilities
- Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
- Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
- Troubleshoot, install, operate, and maintain professional audiovisual equipment and systems.
- Perform routine system testing, preventative maintenance, and equipment inspections to maintain operational readiness and support departmental uptime goals.
- Complete minor installation and replacement work, including projectors, monitors, cables, adapters, and similar audiovisual components.
- Provide professional technical assistance to faculty, staff, students, guests, and event participants.
- Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
- Respond promptly to classroom technology issues and provide effective technical solutions.
- Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
- Coordinate with event organizers to confirm technical requirements and ensure appropriate AV support.
- Monitor and respond to technical issues during live events and scheduled programs.
- Document service requests, repairs, maintenance activities, and equipment changes in university ticketing or inventory systems.
- Support AV installations, technology upgrades, preventative maintenance, and other departmental technology initiatives.
- Assist with emergency operations and other duties assigned by the AV Instructional Technology Manager or ITS leadership.
- Support reliable audiovisual services that contribute to teaching, learning, university operations, and special events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
