AV Field Project Technician - VHE

eBryIT•Wood Dale, IL

4d•Onsite

About The Position

Under direct supervision, this customer-facing position provides installation and support services for the assigned install location. The position interacts with the Logistics Department, Inside Project Manager, department management, and customers; uses knowledge of equipment operation to make independent decisions concerning hardware needed for installation of audio/visual equipment and peripherals, including interactive display boards. This position is safety-sensitive because the employee will be working inside customer locations and security-sensitive because the employee will be install/de-installing inventory.

Requirements

Possession of a high school diploma
Two years of progressively responsible experience in a job using power tools
Basic knowledge of how to perform entry-level installations of audio/visual equipment.
Excellent computer and troubleshooting skills.
Skills at installing whiteboard equipment require some precision, use of hand tools, and small power tools.
Must be able to operate basic test equipment.
Good interpersonal, communication, and organizational skills.
Ability to maintain self-composure under occasionally heavy workload and stringent response times and deadlines.
Working independently and exercising initiative and judgment.
Making decisions within the scope of assigned authority.
Assuming responsibility with minimal supervision.
Must have own reliable transportation.
Must maintain reliable attendance at the work site during assigned hours.
Frequent travel to various local worksites is required and, depending on the assignment, occasional travel to out-of-town worksites is to be expected.
This is a customer-facing position which requires adherence to the most current version of the Conduct on Worksites policy.

Nice To Haves

Associates degree in a technical discipline such as Audio/Visual Sciences, Computer Science, Information Services, or a related field.
Experience in the construction, electrical, and/or audio/visual industry; low voltage experience
Experience in the installation, maintenance, repair, and experience of computers and computer peripheral equipment.
Certification as a Certified Installer (CI)

Responsibilities

Works with a team to perform equipment installs, including cable management, and tests customer audio/visual equipment in classrooms and business locations.
Provides customer service support for the assigned project by communicating well with customers; responding to customer calls in a timely manner and understanding customer needs and expectations regarding their Audiovisual installation.
Utilizes time for maximum productivity; keeps Department Management informed of project status; provides daily updates in a timely and accurate manner; coordinates with the customer and eBryIT management while resolving any install issues that may take longer than usual; may occasionally perform end of day walk-through with the customer.
Manages inventory by accounting for units and any associated peripherals.
Uses good business judgment in the usage of hardware to optimize resources and costs.
Reports any bad or damaged units or parts in a timely manner to supervisor.
Involves project manager in situations not meeting customers’ needs.
Outside the peak season, this position will assist with deployments of audio/visual equipment in and around assigned geographical areas. This includes, but is not limited to, assisting with laptops and carts installs.
Manages administrative paperwork by submitting accurate expense reports, work hour submissions, service reports, purchase order requests, etc., by the required deadline.
Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of every position.